• The drop-down menu now remains closed by default and shows all collaborators with the lead technician highlighted.
• The menu for the lead technician is available from a drop-down menu, offering the following options: Hand-off Lead Status, Edit permissions, and Remove technician.
• Internal technician avatars use rotating color tokens. External technicians receive a consistent style.
• The Edit permissions option is persistent. Changes remain active when navigating away and back.
• The Cancel button restores the previous view and triggers a Discard changes? dialog if changes are unsaved.
• Internal technicians can transfer the lead status to other collaborators, excluding external technicians.
• Pending lead status transfer can be canceled via the close icon.
• Technicians receive a snackbar message and an alert box to accept or decline the lead status.
• A red indicator appears on the Collaboration tab icon when an alert is pending and the user changes tabs.
• Alerts persist until accepted or canceled.

• Fixed an issue where the file transfer button was missing in the chat for zero-download sessions.
• Fixed an issue where turning off Display History and Notes at the Technician Group level in the Admin Center did not remove the feature from the Web Technician Console after logout and login.
• Fixed the More Items sidebar container alignment for small viewports. Items are now properly centered.
• Fixed an issue in single session mode where agents could pick up more than one session at a time. The system now checks if the incoming session matches the session identifier (PIN or session ID) from the URL.
• Fixed an issue of missing timestamps in post-session data where closing time, pickup time, and last action time fields did not populate correctly.
• Fixed an issue where the guided agent flow sidebar appeared during a session, even if the session was not started from the sidebar.
• Fixed an issue where sessions did not start automatically when auto-start was selected and the technician started the remote control.
• Fixed an issue where the Send instructions button on the Forgot your password? page resulted in an error.
• Fixed an issue with the Unattended Install Wizard page, where end-user permission request was enabled by default. To maintain consistency with other functions, this option is now disabled by default.
• Fixed an issue with missing access control for unattended packages to prevent unauthorized resource access.
• Fixed an issue where unrestricted file upload was possible in the Calling Card, causing the possibility of uploading potentially malicious content.

The new version of the Calling Card and the Mac Applet now support OpenSSL 3.0.10.

The new version of the Calling Card and the Windows Applet now support OpenSSL 3.0.10.

• Addressed three issues:
  • Customer or technician surveys could not be modified when the language was set to French.
  • Vulnerabilities were found in the Calling Card installer (version 7.52.1113) and have been fixed.
  • Added the capability to sync Azure users existing in two Azure groups (mapped to Admin Group and mapped to Technician Group) into both the Admin Group and Technician Group.

• Resolved two issues:
  • The Rescue survey or survey page did not load when the customer closed the applet or the technician closed the session. This issue affected Calling Card versions 7.14 and above.
  • The Calling Card did not redirect to the non-working hours URL in the Admin Center outside of working hours.

• Released a new AD Sync version.
• Addressed several issues:
  • New devices not appearing in the Admin Center for the customer upon login.
  • Administrators being unable to transfer sessions via the Admin Center when using a restricted policy on the group.
  • Deleting a single computer assignment from a computer group hierarchy resulted in the deletion of the entire computer group.
  • Customers were unable to assign multiple devices to a technician.

• Fixed a bug where an administrator assigned to a group and then to a subgroup within the original group did not see the hierarchy in the correct order.

• Released ADSync version 2.0.166.0, which includes bug fixes and removes all on-prem AD restrictions.

• Fixed a bug where not all new computers were displayed under the Computers tab if there were more than 25 computers.
• Rectified an issue where the technician’s standard license was always checked during a CSV or JSON bulk import, regardless of the FALSE value in the import file.
• Addressed a bug causing the application to fail to invalidate all previous session identifiers when an access control change occurred.

• Resolved a bug causing Windows 11 platform to not be recognized in session reports.
• Addressed an issue where deleting a computer group assignment inadvertently revoked unattended access for all computers in the group.
• Removed the “This certificate expires on” message from the Certificate #2 box in the Admin Center when no certificate is defined.

Today the Rescue team is excited to announce that Linux is now available for customers. The release marks a huge milestone for Rescue, as Ubuntu is the first new platform supported by Rescue in over a decade!

This year one of the core tenants of the Rescue roadmap is to expand Rescue’s reach to more device types and support scenarios, and Linux represents the first of these new offerings. In a post Covid world, Rescue customers demanded support for additional operating systems and platforms – Linux being chief among them. There are multiple reasons for this surge in Linux adoption. Modern versions of Linux like Ubuntu offer a graphical user interface that is extremely similar to macOS and Windows, it requires very little hardware resources to run, is easy to lock down and control, and provides a simple platform for users who only need to access lightweight web applications. As a result, we are seeing many more companies offering Linux devices to their employees. Ubuntu is not the only Linux version that Rescue will ultimately support, as versions like Redhat and Debian are still prevalent on servers and other devices around the world.

• Extended the multi-factor authentication options

• From this release up to 10 characters for custom email domain suffix are supported (e.g. user@helpdesk.support)
• This release introduces minor website related improvement

• Fixed an issue when the SSO login window in the Technician Console did not disappear upon successful login. This issue only occurred when the "Remember this login on this computer" had been checked at the previous login. The fix is available from TC v7.50.3566 and later.
• Fixed an issue where the first digit of the PIN was not displayed when it started with 0

• Released the Live Translation (powered by Google) Chat feature, that allows Technicians to chat to end-users in any language and have their responses translated into the end-users native language in real time.

• In TC v7.50.3566 fixed an issue when the SSO login window in the Technician Console did not disappear upon successful login. This issue only occurred when the "Remember this login on this computer" had been checked at the previous login.

• This release introduces website related improvement

• This release introduces some bug fixes

• Fixed an issue when a notification stating that a technician was accessing the computer popped up after terminating and restarting an unattended session even if there was no active session on the computer.
• Japanese characters are now properly displayed in the chat box on the Technician Console

• Admin Center got a new look. We proudly present the brand new look of the Rescue Admin Center containing the full feature set of the old version. The old design is made available in the BETA environment for a short transition period. Remember that as Internet Explorer was officially retired, the new version is not compatible with it.

• You can now upload screen recordings to cloud devices
• The new media stream solution is available for existing v 7.50 users. New users will have access to this feature in a phased fashion

• Fixed an issue where chatlogs were not shown when the TC was closed without an active internet connection
• Fixed an issue where the navigation buttons were not shown in the Technician Console when a remote session was established with an Android mobile device

• This release introduces some minor under the hood maintenance improvements
• This release paves the way to roll out Rescue v.7.50 Technician Console as the default version to every user

• This release fixes the issue when only the first 100 users are synced in the ADsync process
• This release fixes the issue when packages are shown as 'active' even after being revoked

• This release introduces improvements to the new package management and dashboard experience to check, edit and revoke UA installer packages easier.

New Windows Calling Card version (v.7.51.1045) in the Back Office

This version of the Windows Calling Card fixes the problem when multiple shortcuts are created in the C:\Users%username%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs folder each time a new Calling card session is opened.