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What is the difference between a role and a permission?

A description of system defined user roles, custom roles you can create for your account, and a list of the available permissions that are associated with roles.
Note: The permissions listed in this article, also apply if you Contact Support from any article on this site. Customer Support is unable to provide troubleshooting assistance unless the user has the applicable roles/permissions for the specific concern.
Related Articles:
  • How do I manage my roles in GoTo Admin?
  • Change a user's role in the admin portal
  • Change a user's settings
Article last updated: 19 May, 2025

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