The technician receives a list of accessible devices on the LAN. The list provides information about the following attributes of the device:

• Computer name
• Description
• Workgroup
• Platform
• IP addresses

LAN scan is triggered when the technician either opens the Computers dialog the first time or clicks Refresh on the Connect On LAN tab. In either case, the Technician Console searches the LAN for domains and workgroups and detects devices in them. Technician Console then retrieves information about the devices and displays them in the Connect On LAN tab. This LAN scan procedure uses Windows NetBIOS, via ports 137-139.