Web Technician Console - Frequently Asked Questions
- How can I access the new Web Technician Console (WebTC)?
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You can sign in to the new Web Technician Console by visiting the website associated with your user profile and using your existing Rescue credentials:
User profile Site Global customers secure.logmeinrescue.com/WebTC Global enterprise customers https://secure.logmeinrescue-enterprise.com/webtc Customers based in the European Union https://secure.logmeinrescue.eu/webtc Enterprise customers based in the European Union https://secure.logmeinrescue-enterprise.eu/webtc
- Is there a charge to use the Web Technician Console?
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No, the Web Technician Console is included as part of your current Rescue subscription at no additional cost.
- Do I need to make any additional firewall changes to use the Web Technician Console?
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Yes, in addition to standard Rescue allowlisting, customers should allow
- IP ranges or DNS names listed under the Rescue Lens and Rescue Nextgen media section in the document linked above:
- IPs 99.81.101.178 and 18.203.125.238 or DNS names WebTC-proxy.logmeinrescue.com and/or WebTC-proxy.logmeinrescue.eu,
- Rescue WebTC URL and xxx IP ranges, etc. if it is necessary in order to have the best experience while using the new WebTC.
- Which browsers does the Web Technician Console support?
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The WebTC supports Firefox, Chrome, Edge, and Safari.
- Can I access the Web Technician Console from a mobile device like a tablet or mobile phone?
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Currently, the WebTC does not support access from mobile devices due to the limited screen real estate. We are continuously evaluating the need for tablet support based on feedback and customer demand.
- When will other Rescue features be added to the Web Technician Console?
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Over the next 12 months, we plan to roll out additional features to the WebTC to align it more closely with the current desktop experience.
- Can I continue to use the desktop TC in addition to the Web Technician Console?
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Yes, users can only be logged into one console at a time, but you can switch to the desktop application from the WebTC by selecting Launch desktop console from the menu bar. Any active sessions will be seamlessly transferred to the desktop console.
- Will you force users to move to the Web Technician Console in the future?
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Currently, there are no plans to force users to move to the WebTC. Rescue users can continue to leverage the console that provides the best workflow for them and have total flexibility to switch between the web and desktop experience.
- Does the Web Technician Console have any other limitations?
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The WebTC always uses Next Gen Media for Remote control and Remote view, regardless of the setting in Admin Center.
- There is a feature crucial to my workflow that is not currently part of the Web Technician Console; how can I let the product team know?
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We are continuously releasing additional features for the Web Technician Console. If there is a feature you would like us to know about, simply click the Share feedback button at the top right of the menu bar, or email rescue-webconsole-feedback@goto.com.
- Will there be a light theme in the Web Technician Console?
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Yes, a light theme is planned in an upcoming release.
