View session history and notes in the Web Technician Console
This article gives guidance to Rescue technicians.
Use the History & notes tab to view the session log and any notes made during past sessions with the current in-session device.
Before you begin: Make sure to enable the
Display History and Notes option for the technician group in the Admin Center. See
Create a technician group and assign permissions.
This centralized log allows technicians and administrators to track activities, review past interactions, and ensure compliance with internal policies or regulatory requirements.
Article last updated: 8 October, 2025