Use the History & notes tab to view the session log and any notes made during past sessions with the current in-session device.

1. During an active session, select the History & notes tab on the left.
   The History & notes tab has two sections: Notes and History.

   Result: A list of past sessions with the current in-session device is displayed on the History section.

2. Select an entry from the list of past sessions to view the Session notes and the Logfile.

   The History section includes the following terms:

   Technician

   Specifies the name of the technical specialist involved in the support session.

   Date & time

   Specifies when the support session started.

   Session ID

   Specifies the 10-digit identifier of the support session.

   Duration

   Specifies the total amount of time the support session lasted.

   You can copy the Session notes and the Logfile to the clipboard.