Follow this procedure to enable real-time translations of on-screen text during a support session, and provide assistance to users regardless of their language.

1. Launch a remote control session.
2. When the connection is established with the end-user, select Desktop viewing or Remote control.
3. On the toolbar, select Screen translation.
   
   Screen translation button in the Web Technician Console
4. Press and hold the CTRL key on your keyboard.
   Attention: The sticky keys feature relays modifier keys to the target machine with specific behaviors. On Windows machines, pressing the right CTRL key on the technician's machine is interpreted as pressing the Windows key on the target machine. Any time the technician presses and releases the right CTRL button during a session, it will trigger the Windows key action on the end-user's side. In contrast, the left CTRL key functions strictly as CTRL and does not trigger the Windows key behavior.
5. Hover your mouse over any text element on the customer's screen. The translation will appear as a tooltip in the language configured for the agent's Technician Console.
   
   Screen translation in the Web Technician Console