Transferred sessions - extended report
This article gives guidance to Rescue Administrators.
This report returns data for each transfer executed by a member of the selected unit during the selected period.
Each row represents one transfer event.
- Session ID
- An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
- Time of Transfer
- The exact time of the transfer event. Data type: DateTime. Data length: unspecified.
- Waiting Time
- The length of time before the customer either abandons the session or is transferred again. Data type: DateTime. Data length: unspecified.
- [Name]
- The name of this column is derived from the following setting: . The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String.Data length: 128 characters.
- Transferred by - Technician ID
- An automatically generated, unique identification number of the technician that initiated the transfer. Data type: Integer. Data length: unspecified.
- Transferred by
- The entity that initiated the transfer. The value System is returned for channel sessions that are automatically transferred according to rules set at . Data type: String. Data length: 128 characters.
- Transferred from - Technician/Channel ID
- An automatically generated, unique identification number of the technician or channel from which the session was transferred. Data type: Integer. Data length: unspecified.
- Transferred from
- The technician or channel from which the session was transferred. Data type: String. Data length: 128 characters.
- Transferred to - Technician/Channel ID
- An automatically generated, unique identification number of the technician or channel to which the session was transferred. Data type: Integer. Data length: unspecified.
- Transferred to
- The technician or channel to which the session was transferred. Data type: String. Data length: 128 characters.
- Transfer Comment
- The value of the Comment field in the Transfer Session dialog box. Data type: String. Data length: 128 characters.
- Time in Transfer
- The length of time in Transfer. Data type: DateTime. Data length: unspecified.
- Transferred from - Technician Group ID
- An automatically generated, unique identification number of the technician group from which the session was transferred. Data type: Integer. Data length: unspecified.
- Transferred from - Technician Group
- The Technician Group from which the session was transferred. Data type: String. Data length: 128 characters.
- Transferred to - Technician Group ID
- An automatically generated, unique identification number of the technician group to which the session was transferred. Data type: Integer. Data length: unspecified.
- Transferred to - Technician Group
- The Technician Group to which the session was transferred. Data type: String. Data length: 128 characters.
- Chatlog
- An icon is displayed if a Chatlog is available. Click the icon to view the log. Data type: String. Data length: unspecified.
Article last updated: 27 September, 2022
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