Supported platforms for Instant Chat
Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.
You can learn from this article about the supported platforms for instant chat.
| Platform | Browser | Instant Chat with LogMeIn Rescue Applet download | Instant Chat without LogMeIn Rescue Applet download (Chat-only mode) | Self-hosted Instant Chat |
|---|---|---|---|---|
| Windows | Internet Explorer latest version | Y | Y | Y |
| Firefox latest version | Y | Y | Y | |
| Google Chrome latest version | Y | Y | Y | |
| Safari latest version | Y | Y | Y | |
| Opera latest version | Y | Y | Y | |
| Android | Safari on Android latest version | N | Y | Y |
| Mac* | Firefox latest version | Y | Y | Y |
| Safari latest version | Y | Y | Y | |
| Opera latest version | Y | Y | Y | |
| Google Chrome latest version | Y | Y | Y | |
| iOS** | Safari latest version (sample shown below) | N | Y*** | Y |
* LogMeIn Rescue Applet with Mac Instant Chat requires OS X 10.6 (Snow Leopard) and above.
** Tested on iPhone, iPod touch, and iPad
Note: When running Instant Chat as a hosted solution or using the LogMeIn Rescue Customer Survey, customers using Safari 3.0 may experience usability issues when visiting your site.
*** Technicians can push device configuration files to an iPhone (OS 2.0+) during Instant Chat
Note: Instant Chat may function on additional Safari-based, Opera-based, and MSIE 6-based mobile browsers. We encourage you to perform tests in a controlled environment based on your organization's needs.
Sample iPhone Instant Chat |
Sample iPhone Customer Survey |
Sample Palm® Pre™ Instant Chat |
Sample Palm® Pre™ Customer Survey |
Sample iPad Instant Chat
Article last updated: 27 September, 2022
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