1. Sign in to the Web Technician Console.
2. On the Session toolbar, click New session.

   Result:

   The New support session window is displayed.

3. Select the support session type.
   
   Note: To learn more about the Zero download desktop view type, visit this guide.
4. Type the customer's name or identifier in the Name field.

   Result: This name is shown on the Active Session tab and Session List.

5. Fill in the Service and Phone fields if necessary.
   Note: You can configure the field names in the Admin Center under Global settings > Custom fields.
6. Click Generate PIN.

   Result: A 6-digit PIN code is generated and displayed in the Create New Remote Support window and in the Session Log.

   Note: If you want to use 9-digit PIN codes for Web Technician Console sessions, contact your customer support representative.

7. Send the PIN or the link to the customer.

The session appears in the Web Technician Console once the customer has entered a valid PIN.