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Rescue in-app support SDK for iOS

The Rescue In-App Support AndroidiOS SDK allows your customers to establish a Rescue support session within your app.

Take advantage of In-App Support:
  • Gain access to end-user app issues and enable quicker diagnosis and problem resolution without the end-user ever leaving the app.
  • Optimize the customer experience with a seamless, intuitive customer support solution.
  • Reduce app abandonment levels.
  • Maximize customer satisfaction.

Get the SDK from GitHub

Tip: Developing for iOSAndroid? Take a look at our In-App Support SDK for iOS documentationIn-App Support SDK for Android documentation at https://developer.goto.com.

Capabilities

The SDK enables your technician to use the following features with LogMeIn Rescue Technician Console:
  • Retrieve device information.
  • Chat with the end-user.
  • Send a URL.
  • See the device's screen.
  • See video stream from the user's camera (depending on configuration).
  • Annotate the app's screen.
  • Use VoIP audio connection (depending on configuration).
    Restriction: The Rescue Technician Console does not currently support VoIP audio connection.
Note: When using the In-App Support SDK with your app, memory and CPU utilization, power consumption as well as network data usage may increase.

Developer Documentation

For detailed information, see the Rescue In-App iOS SDK wiki.

Note: The iOS and Android SDK are not compatible with EU hosted Rescue accounts or endpoints.

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