Manage your billing address and company info

Add or update your billing and shipping address and company info to maintain a seamless billing experience.

Note: Steps to perform this task depend on the billing portal you use. If this is your first time accessing your billing portal, or you're not sure which billing portal is yours, visit Access and identify your billing portal to learn more.

Manage your billing address and contact info in GoTo Admin

Before you begin: You must be a billing admin to perform this task.

You can update your billing and shipping address and contact info from GoTo Admin.

Add or update your billing address and contact info

Sign in to GoTo Admin
Go to Billing > Addresses from the left navigation menu.
Under Billing information, select Add billing address (if you haven't added a billing address yet) or Edit (to update an existing billing address).
Provide or update the following info:
- Contact info: Provide your company's primary contact info.
  Tip: If you want to include multiple email addresses, provide the main email in Email and all additional emails in the CC email (optional) field. Separate each email addresses with a comma.
- Billing address: Provide the billing address associated with the payment methods you have on file. Taxes on your invoice will be calculated based on your billing address.
Select Save.

Add or update a shipping address

Shipping information is only required if you'd like to purchase physical equipment from GoTo.

Sign in to GoTo Admin
Go to Billing > Addresses from the left navigation menu.
Under Shipping information, select Add shipping address (if you haven't added a shipping address yet) or Edit (to update an existing shipping address).
Add or update your shipping information as need.
Select Save.

Manage your billing information in the LogMeIn Classic billing portal

Before you begin: You must be the Master Account Holder to perform this task.

You can add or update your name, company info, and billing address from the LogMeIn Classic billing portal.

Sign in to your LogMeIn Rescue account.
Go to Menu > My account and select Billing information.
Add or update the following info:
- Master Account Holder name and email address.
- Company name and phone number.
- Billing address tied to the default payment method used in your account.
Select Save.

Article last updated: 7 August, 2025