LogMeIn Rescue web services
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The LogMeIn Rescue Autotask integration uses web services to generate a PIN code and to insert post-session data to Autotask.
LogMeIn Rescue atinsert.aspx web service
This service calls the Autotask API to insert the LogMeIn Rescue Session Data into a ticket in Autotask.
Input Values
| Element | Description |
|---|---|
| SessionID | LogMeIn Rescue Session ID |
| TechID | LogMeIn Rescue Session Tech ID |
| TechName | LogMeIn Rescue Session Tech Name |
| SSOID | LogMeIn Rescue Session Single Sign on ID |
| TechDescr | LogMeIn Rescue SessionTech Description |
| Status | LogMeIn Rescue Session Status |
| CField0..5 | Customer Information (Account Name, Rep Name, etc…) |
| ChatLog | LogMeIn Rescue Session Chat Log |
| WaitingTime | LogMeIn Rescue Session Waiting Time |
| PickupTime | LogMeIn Rescue Session Pickup Time |
| ClosingTime | LogMeIn Rescue Session Closing Time |
| tracking0 | Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password |
Possible Errors
The following errors may occur during ticket creation:
- Ticket creation for alert in Autotask failed <Autotask API error message>
- It was not possible to create a ticket in Autotask. The reason for the failure is described in the appended error message.
- Resource <username> not found in Autotask
- The Autotask user account trying to insert the LogMeIn Rescue session into Autotask was not found.
LogMeIn Rescue requestpin.aspx web service
This service is called to request a LogMeIn Rescue PIN code with the defined details.
Input Parameters
| Element | Description |
|---|---|
| LogMeIn Rescue target email for Direct Link. | |
| username | Application username. |
| pwd | Application password. |
| authcode | The secret authentication code that is used to authenticate the user without logging in to LogMeIn Rescue. |
| CField0..5 | Custom fields. |
| tracking0 | Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password. |
Return Values
| Displayed Return Value | Description |
|---|---|
| ERROR | An unspecified error occurred, such as timeout. |
| OK | Updating user group properties succeeded. |
| NOTLOGGEDIN | Updating user group properties failed because the current user is no longer logged in. |
| NOTTECHNICIAN | The specified ID is either not the ID of a user node or does not exist. |
| NOTECHCONSOLERUNNING | The name is too long or the field is empty. |
| OUTOFPINCODES | The specified status is incorrect or does not exist. |
| POLLRATEEXCEEDED | The defined permission set of the user are either incorrect or empty. |
Parent article:
Integration of LogMeIn Rescue and Autotask
Previous article:
Adding LogMeIn Rescue to the Autotask AXN LiveLinks catalog
Article last updated: 27 September, 2022
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