Find answers to frequently asked questions about LogMeIn Rescue's In-Session AI Assistant.

How can customers test the In-Session AI Assistant?

If you want to test the In-Session AI Assistant, let us know and reach out to your LogMeIn Rescue Customer Care representative.

Where can I use the In-Session AI Assistant?

The In-Session AI Assistant is available from LogMeIn Rescue’s Web Technician Console and soon in the Technician Console desktop app.

What data does the In-Session AI Assistant collect, and where is it stored?

LogMeIn Rescue does not store any additional data for AI processing beyond what it already has. The In-Session AI Assistant is processing data, and not storing it, which means that all data related to AI is kept only for the session’s duration. LogMeIn Rescue pays attention to comply with any regional data protection regulations.

Do you train AI with customer data?

LogMeIn Rescue and its sub-processors adhere to the policy of not using customer data for AI training.