I cannot play my LogMeIn Rescue screen recording on a Mac. What can I do?
You can learn from this article what to do when you cannot play your screen recording on a Mac.
Symptom
You try to play a screen recording on a Mac computer, but it cannot be played in any media playback software.
Cause
The following formats are not compatible with Mac media playback software:
- AVI
- RCREC
Resolution
Save screen recordings as MRLE or MSVC files.
In the LogMeIn Rescue Administrator Center under , Administrators can set the Recording file format to either Microsoft RLE (MRLE) or Microsoft Video 1 (MSVC) (32-bit only). Both can be played using media playback software compatible with Mac.
Workaround
Convert your screen recordings to MRLE format using a Windows PC.
Download an MRLE converter, and change the file format of your recordings. GoTo does not endorse or recommend any particular converter software.