View applications installed on a mobile device

This article gives guidance to Rescue technicians.

You can learn from this article how to view applications installed on a mobile device.

Before you begin:

The agent's Technician Group must have permission to view system information.

The session must be Active.

Supported platforms:

Restriction: Not available for iOS.

On the System info tab, click Applications.
To retrieve data from the customer's device, click Request Application Information.
Result: The customer may be prompted to accept or decline your request.

Results: All applications installed on the device are displayed.

What to do next:

Related Click2Fix Widgets:

Article last updated: 10 July, 2023

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