View a customer's desktop without taking over control
This article gives guidance to Rescue technicians.
Use Desktop Viewing to view a customer's desktop without taking control of the device.
Before you begin: Requirements:
- The agent's Technician Group must have permission to launch desktop viewing
- During Instant Chat, desktop viewing can only be started once the customer has downloaded the LogMeIn Rescue Applet
- The session must be Active
How to Work with Multiple Monitors
When a technician is supporting a customer who is using multiple monitors, the Cycle Monitors button becomes available on the remote control toolbar.
Click the Cycle Monitors button to switch between monitors, or click the Select Monitor drop-down menu to select any or all of the customer's monitors.
Article last updated: 27 September, 2022
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