With Technician Collaboration, multiple technicians can simultaneously support a single customer. Technicians can improve problem resolution by inviting online and available technicians from inside or outside their LogMeIn Rescue organization to an Active session.

1. To join a collaboration session, follow the instructions for the appropriate connection method:
   • PIN Code: Go to LogMeIn123.com and enter the PIN code you receive from the lead technician
   • Email: Open the email sent by the lead technician and click the link
   • Link: Open the chat message or other medium containing the link and click the link

   Result: You are prompted to download the LogMeIn Rescue Technician Console .exe file.

2. Launch the LogMeIn Rescue Technician Console .exe file.

   Result: You are shown any comments from the lead technician and prompted to confirm your name as you want it to be seen by all parties.

3. Click Join.

   Result: The Technician Console is launched and you join the session.

4. You see a session on your Session List with the status Invitation. Select the session.
5. On the Session toolbar, click Start to accept the invitation and join the session.
   

   Result: The session appears as Collaborating in the Session List.

6. You can now participate in the session.

   Result: The Lead Technician has ultimate control over your permissions during the session. See Collaborating technician capabilities.

7. To leave the session, click the X on the Collaboration Panel (at the top of the Chat panel).

   Result: The session does not end; the Lead Technician remains Active.

8. To leave the session, close the Technician Console.

   Result: The session does not end; the Lead Technician remains Active.