LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Looking to add seats to your Rescue subscription or get a demo of Mobile Support or Camera Sharing? Request a quote.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • LogMeIn Returns as GoTo's IT Portfolio Brand

    LogMeIn is back as the name behind our IT products.

    Read the full announcement.
    Want to try a download free option?

    Try the new web console experience!

    Rescue WebTC
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Administrator Content
  • Setup
  • Set up Administration Center Fundamentals
  • Set up the Applet
product logo
Back button image Back
Back button image
product logo

Disable the Pause/Break key

This article gives guidance to Rescue Administrators.

Disable the Pause/Break key as a hotkey that customers press to revoke all permissions and end the current action, even when the LogMeIn Rescue Applet is not in focus.

  1. On the Organization Tree, select the channel or Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Customer Applet, select Disable Pause/Break hotkey for revoking permissions.
  4. Save your changes.
    • Click Save to apply the settings to the current channel or Technician Group
    • Click Apply to all channels/groups to apply the same settings to all channels or Technician Groups in your organization
    • Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups

Results: The Pause/Break key is disabled as a LogMeIn Rescue hotkey. Customers will be forced to click the red X on the Applet toolbar to revoke permissions and end the current action.

Example: Sample use of Pause/Break key

The technician starts to control the customer's desktop. The customer realizes that confidential information is exposed on his desktop. The customer presses the Pause/Break key to immediately end remote control even though the LogMeIn Rescue Applet is not in focus on his desktop. Remote control ends; the session continues.

Article last updated: 27 September, 2022
You are viewing the latest version of this article.

Need more help?

Contact icon Contact support
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC