Technician permissions are inherited from the Technician Group.

1. Right-click the Technician Group to which you want to add the technician and click Create technician.

   Result:

2. Make sure the user you want to work with is selected on the Organization Tree and click the Organization tab.

   Result: The Configuration page is displayed.

3. Edit the following options:

   Option	Description
   Name	The user's name as it will be displayed on the Organization Tree and in the Technician Console, if licensed.
   Nickname	The user's name as it will be displayed to the customer during a session. Example: [10:46 AM] Chat session established with Nickname.
   Email	The email address the user will use to log in to GoToLogMeIn Rescue.
   Single Sign-On ID	The identification number the user will use to log on if Single Sign-on is active.
   Description	This is for your own reference.
   New password	The password the user will use to log in to GoToLogMeIn Rescue. Note: To require the user to change this password when they first log in, make sure the Admin password changes force user to change password at next logon option is selected under the Password policies section of the Global Settings tab.
   Minimum password strength	The minimum required password strength as set on the Global Settings tab under Password Policies.

4. Under Status, select Enabled to activate the user.
5. Click Save changes.

Master Administrators can import technicians "in bulk" by uploading a CSV or JSON file.

1. Log in to your LogMeIn Rescue account. On the My Account page, click Import technicians.
   Note: For detailed information about requirements related to the CSV or JSON files, you can download example files from the Import technicians page.

   To change the delimiter used in the example file, follow the below instructions.

   • Windows
   • Mac
2. Select the Technician Group to which you want to import technicians by starting to type the name of the group in the Search technician group... field.
   Fastpath: If the uploaded file contains valid Technician Group IDs for each line, you may leave this field empty.
3. Click Upload file to choose the CSV or JSON file from your source.
4. Click Start import.

   Result: Import starts. When the process ends, the Import Summary is displayed listing all the successful or failed import items.