LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Looking to add seats to your Rescue subscription or get a demo of Mobile Support or Camera Sharing? Request a quote.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • LogMeIn Returns as GoTo's IT Portfolio Brand

    LogMeIn is back as the name behind our IT products.

    Read the full announcement.
    Want to try a download free option?

    Try the new web console experience!

    Rescue WebTC
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Technician Content
  • FAQs
product logo
Back button image Back
Back button image
product logo

Failed login email notifications

As you may have seen in recent news, lists of hundreds of millions of user credentials taken from past breaches (mostly at social networks) are being used for a variety of recent nefarious activity on high profile sites like Netflix and Facebook.

Receiving failed login emails

As part of GoTo's continuous efforts to improve security, we send out email alerts to notify our customers about login activities.

A failed login attempt notification from GoTo means that an attempt to log into your account was not successful. Receiving these emails may indicate an automated attempt to log in by using credentials obtained through 3rd party breaches. Failed attempts mean that you're probably following GoTo's best practices of regularly changing your password, using complex passwords and/or have used two- factor authentication to further secure your account.

Disruption not found at GoTo

We have found no evidence to suggest that there has been a breach of GoTo's systems. We are seeing an increased number of login attempts, likely from hackers testing reused passwords (taken from 3rd party breaches) to obtain access to your account.

Actions you need to take

To verify your account activity, please log in to your account, select your in the upper-right corner, and select Account Settings > Security > Audit log.

If the login attempt was you and it was just an incorrectly typed password, please consider using a password manager such as LastPass to help save and auto-fill your passwords for the future. If the login attempt was not you, we highly recommend that you follow the best practices below.

Other precautions to consider

Please ensure that you have followed our recommended best practices on password complexity below and enabled two factor authentication where available. Additional online security best practices include:

  • Never use the same password across different online services, applications and websites.
  • Regularly change passwords for both your computers and your online accounts.
  • Use a password manager.
  • Always be vigilant to avoid phishing attempts. Here's a quick primer.
  • Enable 2-step or 2-factor authentication on your online services and applications, if it is offered.

Best practices on password complexity

A strong password must match the following requirements:
  • Contains 12 characters or more.
  • Made of capital letters, lowercase letters, and numbers.
  • Is changed every 90 days.
  • Does not match your .
  • Does not match any of your four most recent passwords.
Article last updated: 28 January, 2025

Need more help?

Contact icon Contact support
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC