This report retrieves the chatlog and session notes for each unique session conducted by a member of the selected unit during the selected period.

Each row represents a unique session.

Start Time

The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.

End Time

The exact time when the session entered Closed or Timed Out status. Data type: DateTime. Data length: unspecified.

Total Time

The sum of Active Time, Hold Time, Time in Transfer, Rebooting Time, and Reconnecting Time; excluding Connecting and Waiting time. This is not the same as Total Time as shown in the Technician Console Session List. Data type: DateTime. Data length: unspecified.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

[Name]

The name of each channel or Technician Group for which a Customer Survey has been activated on the Settings tab > Customer Survey section. The value Technicians is returned when a global survey is assigned to all technicians in an organization. Data type: String.Data length: 128 characters.

Technician Name

The technician's name as recorded in the Name field on the Organization tab. Data type: String.Data length: 128 characters.

Technician ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Technician Email

The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.

Chat Log

An icon is displayed if a Chat Log is available. Click the icon to view the log. Data type: String. Data length: 2048 characters.

Notes

An icon is displayed if notes are available. Click the icon to view the notes. Data type: String. Data length: 1024 characters.

9:19 AM Connecting to: [...] 9:19 AM Connected to Applet (RSA 2048 bits, AES256-SHA 256 bits)9:19 AM Switched to P2P9:19 AM Technician 2 invited to the session...9:19 AM Technician 2 joined the session9:19 AM «Technician 1»: This is between technicians9:20 AM «Technician 2»: This is between technicians9:20 AM Technician 1: This is between technician and customer9:20 AM Technician 2: This is between technician and customer9:20 AM Customer: This is from the customer to the technicians9:20 AM The technician ended the session.