Allowlisting and LogMeIn Rescue - data center range in the European Union, non-enterprise customers
This document lists the required domains that must be allowlisted for LogMeIn Rescue to function properly. These domains enable core functionality, media traffic, and support services for non-enterprise customers based in the European Union.
| Old URL | New URL | Description | Port |
|---|---|---|---|
| *.remoteview.logmein.com | *.console.logmeinrescue.eu | EU, next-gen media traffic | 3489 (UDP traffic) or 443 (TCP traffic) |
| *.turn.console.gotoassist.eu | *.turn.console.logmeinrescue.eu | TURN Server for next-gen media, EU specific region | 15000 (UDP traffic) or 443 (TCP traffic) |
- 3489/UDP
- 15000/UDP
If your firewall blocks the master domains, please make sure to allow the appropriate URLs listed above as soon as possible. To avoid any service disruption, it is essential to add the new URLs to your firewall or proxy no later than July 21, 2025.
Required Domains
- Access the Zscaler Admin Portal.
- Create a URL Category for Rescue domains.
- Bypass SSL inspection for this category.
- Configure firewall rules to allow required ports.
| Domain | Description | Port |
|---|---|---|
| *.logmeinrescue.eu | Rescue Services non enterprise customers | 443/TCP |
| ctrl.*.logmeinrescue.com | Rescue EU Gateways | 443/TCP |
| *.logmein-gateway.com | Provides a list of gateways as part of DNS name resolution via the customers DNS servers | DNS lookup |
| *.logmein123.eu | Vanity site used to request a PIN and download ad-hoc applet, by an end user, redirects to https://secure.logmeinrescue.eu | 443/TCP |
| *.remoteview.logmein.com | EU, next-gen media traffic | 15000 (UDP traffic) or 443 (TCP traffic) |
| *.turn.console.logmeinrescue.eu | TURN Server for next-gen media, EU specific region | 3489 (UDP traffic) or 443 (TCP traffic) |
| update-cdn.logmeinrescue.com | Powers updates and invites external technicians | 443/TCP |
| translation.logmeinrescue.eu | Translation services | 443/TCP |
GoTo Admin Allowlisting Requirements for Billing Admins
The following allowlisting settings are required for Billing Admins only.
| Domain | Purpose | URLs |
|---|---|---|
| *.goto.com | GoTo Products Homepage |
|
| *.getgo.com | Backend Services & APIs |
|
| Category | URLs |
|---|---|
| Authentication & Admin |
|
| Analytics & Monitoring |
|
| User Experience & Feedback |
|
| Communication |
|
| Accessibility |
|
IP Ranges
Use of IP ranges instead of domain names for the firewall configuration is discouraged unless absolutely necessary because our IP ranges and those of our provider networks need to be periodically audited and modified, creating additional maintenance for your network. These changes are necessary to continue to provide the maximum performance for our GoTo products. Maintenance and failover events within our infrastructure may cause you to connect to servers within any of the ranges.
If your firewall includes a content or application data scanning filter, this may cause a block or latency, which would be indicated in the log files for the filter. To address this problem, verify that the domains or IP ranges will not be scanned or filtered by specifying exception domains or IP ranges.
- Limitations in case of using IP Ranges
-
The following features won't be able to use in case of using IP based allowlist since these are using dynamic IPs:
- External technician invite: invited external technicians won't be able to reach one-time technician console to download. This applies to networks where the external technicians are located.
- Auto-upgrade of Calling Card and Unattended endpoints won't be able to auto-upgrade. Manual upgrade and redeployment will be required.
Turn server IP list
The following IP addresses should be allowlisted in the European Union:
- 18.198.174.137
- 18.198.147.201
- 18.192.225.252
- 18.198.176.236
- 443 TCP traffic for LogMeIn Rescue support sessions
- 3489 UDP traffic for LogMeIn Rescue file transfer sessions and as media session fallback
- 15000 UDP traffic for LogMeIn Rescue WebRTC server farm usage