LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Looking to add seats to your Rescue subscription or get a demo of Mobile Support or Camera Sharing? Request a quote.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Want to try a download free option?

    Try the new web console experience!

    Rescue WebTC
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Administrator Content
  • GoTo Admin
  • Billing
product logo
Back button image Back
Back button image
product logo

Access and identify your billing portal

Learn how to access and identify your billing portal to manage your subscriptions, view and pay invoices, update your payment methods, and more.

Steps to access your billing portal, and the billing portal you use, depends on your product subscription, how you purchased your plan, and if you have the right permissions.

Access your billing portal from LogMeIn Rescue

Learn how to access you billing portal from LogMeIn Rescue and identify which portal you use.

Before you begin: You must be the Master Account Holder to perform this task.
Please excuse our mess! We're in the process of migrating all LogMeIn Rescue billing accounts over to GoTo Admin. If you haven't been migrated yet, then you use the LogMeIn Classic billing portal. Here's how to access and identify your billing portal:

  1. Sign in to your LogMeIn Rescue account.
  2. Go to Menu > My account.
  3. Select one of the following options from the left navigation bar to open your billing portal:
    • Purchase subscription
    • Billing information
    • Billing history
    • Subscriptions

    Result: Once you make a selection, your billing portal will open in a new window.

  4. Compare what you see in your billing portal with the info below to identify which billing portal you're using:
    GoTo Admin LogMeIn Classic billing portal
    Subscriptions page in the LogMeIn Classic billing portal.
    If your billing portal looks like this, then you're using GoTo Admin. Depending on the steps you've taken to reach your billing portal, you may be taken to a different page within the Billing menu. If your billing portal looks like this, then you're using the LogMeIn Classic billing portal. Depending on the steps you've taken to reach your billing portal, you may be taken to a different page, but all pages from this billing portal has the same design.

Use the GoTo Admin billing portal

Explore the primary billing menus you can access and manage in GoTo Admin.

Before you begin: You must be a billing admin to perform this task.
  1. Sign in to GoTo Admin.
  2. Select Billing from the left navigation bar. Depending on your plan, you may have some or all of the following billing options from the left menu:
    1. Subscriptions: Manage your subscriptions, add-ons, and licenses.
    2. Quotes: Accept or reject open quotes.
    3. Invoices: View open and paid invoices.
    4. Payments due: Review overdue payments.
    5. Payment method: Update your payment methods.
    6. Addresses: Set your billing and shipping address.
    7. Tax exemption: Upload and manage your tax exemption.

    Billing menu in GoTo Admin.

Use the LogMeIn Classic billing portal

If you use the LogMeIn Classic billing portal, then you can manage your subscription, invoices, and billing info.

Before you begin: You must be the Master Account Holder to perform this task.
  1. Sign in to your LogMeIn Rescue account.
  2. Go to Menu > My account.
  3. Select one of the following billing options in the left menu to navigate to the associated page in the LogMeIn Classic billing portal:
    • Purchase subscription: View and purchase plan upgrades.
    • Billing information: Manage your company info, billing address, and payment methods.
    • Billing history: View your invoices.
    • Subscriptions: View and manage your subscriptions.
Article last updated: 29 August, 2025

Need more help?

Contact icon Contact support
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC