About the LogMeIn Rescue Salesforce Integration
LogMeIn Rescue for AppExchange provides seamless case management integration and enables support organizations to improve the quality of customer support.
This document provides step-by-step instructions on how to integrate LogMeIn Rescue with Salesforce.com.
Once you complete the tasks covered in this document, you will be able to do the following:
- Launch LogMeIn Rescue remote support session from the Salesforce Case tab
- Automatically send data from the Rescue Technician Console to the Salesforce Activity History
- Access details of past LogMeIn Rescue sessions directly from Salesforce by clicking on an item in the Activity History section for a particular case
- Launch LogMeIn Rescue Technician Console from Salesforce (optional)
- Configure fully integrated Instant Chat solution (optional)
Requirements
- LogMeIn Rescue account ( www.LogMeInRescue.com)
- Salesforce Developer, Enterprise or Unlimited account
- Back up your data and uninstall the older version of the package
- Task 1: Install the Rescue by GoTo Integration Package
- Task 2: Set up Your Initial Configuration
- Task 3: Configure a Technician User
In this section:
Article last updated: 25 October, 2024