Learn how to configure the Rescue Live Lens app in ServiceNow by adding the necessary roles, creating an OAuth client, and updating the OAuth application registry.

1. In ServiceNow, go to System Security > Users or Groups.
2. Make sure the following roles are added to the users of the App:
   • itil or incident_manager
   • x_lomei_rescue_liv.user
   
3. On the GoTo Developer Center, add a new OAuth client.
   1. Navigate to https://secure.logmeinrescue.com/id-srv.
   2. Sign in with your Rescue Live Lens Admin credentials.
   3. Click Add Client and add the following details:
      • Client name: use your Company Name
      • Redirect URL(s) (one per line)*: add https://[INSTANCE].service-now.com/oauth_redirect.do for each of your ServiceNow instances. Use your instance name instead of [INSTANCE].
      • Scopes: Session.Start

      
      
   4. Save the ClientSecret to a safe place.
   5. Click Create.
   6. Save your ClientID to a safe place.
4. In ServiceNow, go to System OAuth > Application Registries.
   1. Search for RescueLiveLensOAuthClient.
   2. Edit the Client ID field: Paste here the previously saved ClientID.
   3. Edit the Client Secret field: Paste here the previously saved ClientSecret.
   4. Edit the Redirect URL field: Use your instance in the URL.
   5. Click Update in the top-right corner.
      
5. Add a Global Access Control List (ACL) rule to restrict access to the token to the current user.
   1. Log in as System Administrator and elevate role to security_admin.
      
   2. Verify the applications scope is Global.
   3. Go to System Security > Access Controls > New.
   4. Set the following:
   • Type = record
   • Operation = read
   • Name = oauth_credentials.token_received
   • Condition = ”User is (dynamic) Me”
   • Role = x_lomei_rescue_liv.user
   
   

   Important: After uninstalling the app, make sure to delete the above ACL as well.
6. Add the Rescue Live Lens Session tab, if it is not yet displayed:
   1. Open a ServiceNow incident.
   2. Open Form Layout as an administrator on the incident.
      
   3. Make sure that RescueLiveLens Tab Formatter is selected.
   4. Add the Rescue Live Lens Session section to your setup.