Customizing the Live Lens Experience
Customization allows Administrators to set custom values for customer-facing texts.
Log in to the Rescue Live Admin Center, and click the Live Lens tab in the upper menu bar to apply custom values for the below settings.
SMS Customization
Customize the content of the session invitation SMS message.
Landing Page Customization
Customize the text displayed to the customer on the Landing page for the selected language. The Landing page is the website shown to the customer when they join the session. This page serves as an introduction to the camera share session and contains a URL to the terms of service.
- Title/Headline text
- Landing page body
- Terms of Service URL
Note: You can only customize the URL, not the sentence in which the Terms of Service URL is displayed.
When you are finished customizing the Landing page texts, click Save Changes.
The next time an agent belonging to your Live Lens organization starts a new session, the Landing page will display the customized texts to the customer.