Rescue Live Guide Administrators can add agents to any Group in the support organization.

1. Log in to the Rescue Live Admin Center.
2. Click the Properties tab.
3. Select the Group to which you want to add an agent.
4. Click New user at the bottom of the page.

   Result: The New user in [the name of the selected group] page is displayed.

5. Fill in the displayed fields, and click Save.
   Troubleshooting: If adding the user fails, make sure that the parent group to which you want to add the user is enabled in the Rescue Admin Center.