Visualização da área de trabalho sem download
Zero download desktop view provides significant enhancement to the customer's remote support experience. When started from the Web Technician Console, customers do not have to download and install an applet to share their screen with the technician. This reduces session duration and ensures an improved workflow.
Key features of zero download desktop view
- No download or installation required
- Customers can establish a remote support session without the need to download or install any software. They just need to click the link or enter the PIN provided by the technician on logmein123.com.
- Immediate connection
- Once the customer consents, the technician can view their screen and begin providing support immediately.
- Elevated sessions for remote control
- If remote control is necessary, the technician can elevate the session and guide the customer through the download and installation of the required applet, leveraging their ability to see the customer's screen.
A visualização da área de trabalho sem download está disponível para todos os clientes LogMeIn Rescue que usam a Web Technician Console. Você pode ativar ou desativar esse recurso por grupo técnico por meio do site Admin Center.
Iniciar sessão remota com visualização remota da área de trabalho sem download
- Select View screen – Zero Download – Beta.
- Digite o nome ou identificador do cliente no campo Name (Nome). To see the customer's screen right after the connection is established, select the Start screen sharing when the session starts checkbox.
Result: Esse nome é exibido na guia Active Session (Sessão ativa) e na Session List (Lista de sessões).
Results: The customer receives the PIN or the direct link, clicks the link or enters the PIN at logmein123.com, and the connection is established.
