Troubleshoot keyboard issues during remote control in LogMeIn Pro
You may have the security program GuardedID© installed on your computer.
Symptom 1
When controlling a host computer, you can only type 0 - 9.
Cause
Here is a comment from GuardedID tech support:
Certain programs may use Windows Message Hooks in a non-standard way that makes them appear to GuardedID© as keyloggers. Every time you type into one of these programs you will see numbers in sequence (1-2-3-4-etc.) instead of what you are typing.
Action/Workaround
Temporarily disable Anti-Keylogging. Open Constant Guard and select
and temporarily disable the Anti-Keylogging feature.
Note: GoTo support cannot offer further assistance with GuardedID. Please visit http://www.guardedid.com/support.aspx for more information.
Symptom 2
When controlling a host computer, you can only type letters A and B or numbers 1 and 2.
Cause
This behavior is caused by the Keystroke Encryption feature of Trend Micro Internet Security Pro 2009 software on the client computer.
Action/Workaround
To resolve this error, please perform the following steps:
- Select the arrow on the Keystroke Encryption icon on the Trend Micro Toolbar.
- Select Disable.
- Restart your internet browser.