As a first attempt to fix a connection issue, you can restart the LogMeIn host service on the remote computer.

1. Open the Run dialog by holding down the Windows logo key and pressing the letter 'R' on your keyboard.
2. Type services.msc and select OK.
3. On the list of services, right-click LogMeIn and select Restart.
   

In some cases, you may be unable to connect to an online from either the Dashboard or Remote Control. In this case, you can restart your host as described in Restart a host in LogMeIn Pro

Simply sign out of LogMeIn and sign back in. If you are a Master Account Holder, you can also check whether your subscription has not expired. See View or change contact/billing information in LogMeIn Pro.

You must go to the remote computer that you want to access and do the following:

1. Open LogMeIn Control Panel either from the system tray or from the Windows menu.
2. Go to Options > Preferences > Security tab.
3. At the bottom of the page, check if any IP addresses are blocked and unblock those.
4. Select OK.

To update the software:

1. From the host computer, open the LogMeIn Control Panel
2. Select About.
3. Select Check for Updates.

The host will update to the most recent available version of the host software.

If the date and time settings of your computer are incorrect, the host may show as Enabled and Online in your system tray, but as Offline in your account. In this case, you receive an Error 13 while trying to connect to a remote computer.

To change the date and time of your system, select the clock on your Windows system tray or on your Mac menu bar. On Windows, do the following:

See Troubleshooting offline computers in LogMeIn Pro

Make sure the host software is not being blocked by a firewall on the host computer. You will need to allow the host software to make connections in the firewall rules. For details, see LogMeIn Pro and Firewalls.

You may encounter connection issues if your proxy is not configured to work with the host software. For details, see How to Configure Proxy Settings.

Follow the steps to fix problems with your DNS resolving our IP Address.

On Windows 7 and newer:

1. Open the Run dialog. (Press the Windows key and the R key at the same time.)
2. Type cmd and select OK.
3. In the command prompt, type ipconfig /flushdns and press the Enter key.

On Mac OS X:

1. Open Utilities > Terminal.
2. Type dscacheutil -flushcache and press the Enter key.

You may encounter connectivity issues when using GoTo products with OpenDNS. This is due to OpenDNS categorizing GoTo domains as a proxy/anonymizer. GoTo support is unable to provide further assistance with this issue. Please visit http://www.opendns.com/ for more information configuring OpenDNS.

To resolve IP mismatch issues behind an internet load balancer or a reverse proxy, follow these steps.

1. Copy this text:

   Windows Registry Editor Version 5.00
   [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\Net]
   "BrokenProxy"=dword:00000000

2. Save it in Notepad or a similar editor on the host computer as IP Mismatch.txt.
3. Rename the file IPMismatch.reg. You may be asked to confirm that you want change the file extension from .txt to .reg. Confirm the change.
4. Double-click the file and confirm that you want to import the file into the registry.

If you still experience issues, call us by selecting Contact Support.