Transferring files with File Manager in LogMeIn Pro

Transferring files between computers and mobile devices is as easy as selecting files and dragging them to the appropriate folder. Otherwise, use the appropriate options on the File Manager toolbar.

Transfer files between computers

Note: Drag-and-drop does not function when either the host or client computers is a Mac. Use the toolbar buttons instead.

To access File Manager, click the File Manager icon on the Computers page or on the LogMeIn Pro left menu once connected to the host.

Tip: Use the simplified File Manager toolbar to show only basic file operations. You can change how the toolbar is displayed at any time in the host preferences under Preferences > General > Appearance by selecting Use simplified File Manager.

Important: Directory symbolic links, directory junctions, and file symbolic links can not be transferred through File Manager.

Option	Shortcut	Description
Copy	Ctrl+C	Copy the selected file or folder from the existing location to the selected new location. The copied file or folder is now in both locations.
Move	Ctrl+X	Cut a file or folder from the existing location and move it to the new location. The moved file or folder is now only in the new location.
Synchronize	Ctrl+S	Update the current folders to the client and host so that their contents are the same. Files and folders that exist only on one side are copied normally. If both folders contain one or more files that are different on the client and host, the newer version will be copied that is the one with the most recent modified date. The folders must be open, not simply selected.
Replicate	Ctrl+R	Files and folders that do not exist in the destination folder are copied normally. Files that already exist in the destination folder will be differentially transferred from the source folder. If a destination folder contains a file or a folder that does not exist in the source it will be deleted from the destination. This is very useful if you update the Source folder and want to push those changes to the Destination.

Navigate and sort files using File Manager in LogMeIn Pro

Navigate and Sort options are accessed via a drop-down menu on the File Manager toolbar. Shortcut keys are available for each item.

Note: The host computer's files are displayed in the right frame, the client computer's in the left. Use the Tab key to switch between the two frames.

Option	Shortcut (Windows client)	Description
Refresh	F5	Refreshes the folders on both the client and host computer.
Up	Backspace	Moves up to the parent directory.
Drive list	Ctrl+Backspace	Displays the available root drives on the selected computer.
Select left drive	Alt+F1	Select the disk drive you want to view in the left pane of the File Manager window.
Select right drive	Alt+F2	Select the disk drive you want to view in the right pane of the File Manager window.
Go to folder…	Ctrl+G	Open a box where you can type the name of a specific folder or directory you want to view.
Sort by Name	Ctrl+1	Sort the directory contents by file name.
Sort by Type	Ctrl+2	Sort the directory contents by file type.
Sort by Size	Ctrl+3	Sort the directory contents by file size.
Sort by Date	Ctrl+4	Sort the directory contents by the date files were last modified.
Show…		Select Show folders for all users, Show hidden files, and/or Show system files in any combination.

Edit files using File Manager in LogMeIn Pro

Edit options are accessed on the File Manager toolbar or by right-clicking on a file. Shortcut keys are available for each option.

Tip: Right-click a file and select Edit to open it for editing.

Option	Shortcut (Windows client)	Description
Create Folder	Ctrl+N	Create a new folder in the selected location
Rename	F2	Rename a selected file or folder
Delete	Delete key	Delete a selected file or folder

Select files using File Manager in LogMeIn Pro

File selection options are accessed on the File Manager toolbar. Shortcut keys are available for each option.

Option	Shortcut (Windows client)	Description
Select files	+ (on the numeric keypad)	Opens a dialog box you can use to select multiple files
Unselect files	- (on the numeric keypad)	Opens a dialog box you can use to clear selected files
Select all	Ctrl+A	Selects all files in the current location
Select none	Ctrl+- (on the numeric keypad)	Clears all selections in the current location
Invert selection	* (on the numeric keypad)	Change the current selection status to its opposite (any selected item becomes cleared and any unselected items becomes selected)

Example: How can I select or unselect files with the file selector?

The following list provides examples of using the file selector feature of the File Manager:

What to select	Syntax in the file selector
Select all files.	*
Select all files and folders.	\*
Select all .exe files in a directory.	*.exe
Select all files and folders, then unselect all .jpg files. Important: You can only unselect complete directories, not files within directories.	Choose Select files and then enter \* Choose Unselect files and then enter *.jpg

Troubleshooting mapped network drives not showing in File Manager

Most often, it happens because either the drive was mapped during a remote control session, or it was mapped by a logon script.

In order for mapped drives to appear in file manager, you first need to log on with a Windows username and password that has the drives mapped to the account. If your drive is mapped by a logon script, you will need to manually map it. To do this:

In Windows Explorer, select Tools, then Map a Network Drive
Map your drive as desired.
Make sure to check the box that says "Reconnect at logon".
Restart the host.

This is required as the host only picks up the Network Drives when it starts up. Also, if you are using an access code to access the computer remotely, you will not be able to see the mapped drives. You should instead use the Windows username and password to which the drives are mapped. You can do this by selecting More on the access code screen. Once you have met the above requirements, your drives should show up in File Manager.

For more detailed info on how to manually map a drive in Windows, see: http://support.microsoft.com/kb/308582

If you are receiving an "error (3)" when trying to access a mapped drive through File Manager, first check to be sure the drive is accessible through regular remote control.

Open My Computer, and take note of the share name (share on 'computername').
Connect with File Manager.
In the path field, manually type the path in: \\computername\share

Important: Be sure to type the corresponding "computername" and "share" exactly as they appear in My Computer.

Transfer files on an iOS device

Here's what you can do in File Manager on iOS.

Action	Description
Open Local Files	Tap Local to view files that are available on your phone or tablet.
Open File Manager	Tap Files > Computers then tap the computer to which you want to connect.
View a file	To open a file, tap it. You should be able to open these common file types on most devices: iWork documents .jpg, .tiff, .gif, .png (images) .doc and .docx; .xls and .xlsx; .ppt and .pptx (Microsoft Office) .htm and .html (web pages) .key; .numbers .pages .pdf .txt; .rtf .vcf .csv .aac .mp3 .aiff .wav .m4v .mp4 .mov .avi
Drill down into folders	To see the contents of a folder, tap it.
Move back a level	To move back, tap a folder name at the top of the page.
Other options	Add a new folder, sort the files in a folder, or select multiple files in a folder.

Copy files from an iOS device to a computer or cloud

You can transfer files and folders from your phone or tablet to your PC or Mac.

In the Local folder, navigate to and select the files you want to transfer
- To transfer a single file, next to that file, tap the more options icon and tap Copy
- To transfer multiple files, in the top-right corner, tap the multiple items icon, select the items you want to transfer and tap Copy.
Navigate to the location you want to put the files and select Paste here.
Result: The copied files are transferred.

Copy files to an iOS device

You can transfer files and folders from your computer or cloud to your phone or tablet.

Select the computer or cloud with the files you want to copy. Here's how.
- To copy from a computer, tap Files > Computers, select the computer with the files you want to copy.
- To copy from a cloud storage service, go to Cloud.
Choose the files you want to copy.
- To transfer a single file, next to that file, tap the more options icon and tap Copy
- To transfer multiple files, in the top-right corner, tap the multiple items icon, select the items you want to transfer and tap Copy.
To copy to your device, tap Local and choose a location to which the files are transferred and tap Paste here.
Result: Your files are copied.

Share files from an iOS device

You can send files via email from the Local Files folder on your device.

Select the files on your device that you want to send in an email. Here's how.
- To transfer a single file, next to that file, tap the more options icon and tap Share
- To transfer multiple files, in the top-right corner, tap the multiple items icon, select the items you want to transfer and tap Share.
Choose the app to use.
Result: The selected app is displayed with the selected files attached.

Transfer files on an Android device

Here's what you can do in File Manager on Android.

Action	Description
Open Local Files	Tap the Local Files page to view files that are available on your phone or tablet. Tip: To copy photos from your phone to a remote computer, tap Browse and navigate to the Camera folder on your phone. On Android, it's generally the `DCIM\Camera` folder in your phone's internal storage.
Open File Manager	Tap the Computers icon, tap a computer, and then tap the File Manager button.
View a file	To open a file, tap it. You should be able to open these common file types on most devices: iWork documents .jpg, .tiff, .gif, .png (images) .doc and .docx; .xls and .xlsx; .ppt and .pptx (Microsoft Office) .htm and .html (web pages) .key; .numbers .pages .pdf .txt; .rtf .vcf .csv .aac .mp3 .aiff .wav .m4v .mp4 .mov .avi
Drill down into folders	To see the contents of a folder, tap it.
Move back a level	To move back, tap a folder name at the top of the page.
Other options	Add a new folder, sort the files in a folder, or select multiple files in a folder.

Copy files from an Android device to a computer or cloud

You can transfer files and folders from your phone or tablet to your PC or Mac.

Select the files you want to copy from the Local Files on your device. Here's how.
1. Tap the pages icon.
2. Tap the Local Files page.
3. Tap your way to the files you want to copy.
4. Tap each file or folder you want to copy.
  
  Tip: You can copy photos and images (.jpg, .jpeg, .tif, .tiff, .gif, .png, .bmp, .bmpf, .ico, .cur, .xbm) just as you would any other file.
Choose the action to perform. In this case, Copy.
Result: The package of copied files is created.
Choose a destination.
- To copy to a computer, go to the My Computers page, find the computer that will receive the files, and tap the File Manager button.
- To copy to a cloud storage service, go to My Cloud Bank and select a service. Only available on iOS devices!
Drop the package of files at the chosen destination. Here's how.
1. Tap your way to the location where you will paste the files.
2. Tap Drop Here.
Result: Your files are copied.

What to do next:

Tip: On iOS, you can use iTunes File Sharing to move files into Documents (called Local Files on your device). From there, you can transfer them easily to your host computers or to a cloud storage service. This may not be available if you are using an older iPhone or iPod touch.

Copy files to an Android device

You can transfer files and folders from your computer or cloud to your phone or tablet.

Select the computer or cloud with the files you want to copy. Here's how.
- To copy from a computer, go to the My Computers page, select the computer with the files you want to copy, and tap the File Manager button.
- To copy from a cloud storage service, go to My Cloud Bank and select a service. Only available on iOS devices!
Choose the files you want to copy.
1. Tap your way to the files you want to copy.
2. Tap each file or folder you want to copy.
Choose the action to perform. In this case, Copy.

Result: The package of copied files is created.
Choose a destination.
- To copy to your device, open the Local Files page. You may need to swipe left or right to find it.
- To copy to a computer, go to the My Computers page, find the computer that will receive the files, and tap the File Manager button.
- To copy to a cloud storage service, go to My Cloud Bank and select a service.
Drop the package of files. Here's how.
1. Tap your way to the folder where you will paste the files.
2. Tap Drop Here.
Result: Your files are copied.
- Image files (.jpg, .jpeg, .tif, .tiff, .gif, .png, .bmp, .bmpf, .ico, .cur, .xbm) saved to the Photos folder are also available in your device's Photo Library.
- Only image and video files are copied to your device's Photo Library. Other files will be copied to the Saved From Computers folder.

Share files from an Android device

You can send files via email from the Local Files folder on your device.

Select the files on your device that you want to send in an email. Here's how.
- To transfer a single file, next to that file, tap the more options icon and tap Share
- To transfer multiple files, in the top-right corner, tap the multiple items icon, select the items you want to transfer and tap Share.
Choose the app to use.
Result: The selected app is displayed with the selected files attached.