Contact LogMeIn Pro customer support
The resources below answer most common questions. If you need further help, select Contact Support below to be taken to a form where you can enter your details. We do not offer chat or email support at this time.
View FAQs
Manage cases
Sign in to My Cases to easily manage your ticket, track its status, contact us from an existing case, and more.
Ask the Community
View the LogMeIn Pro Community to ask questions and read relevant posts from our product experts and other LogMeIn Pro users like you.
Cancellation requests
To cancel your LogMeIn account, or change the auto-renewal status of your account, please select the Contact support
option in this article on the right as online cancellation is not currently available. Our team will be happy to help you. For more information on cancellation and billing issues, see our billing guide.
Remember: GoTo has an official no-refund policy, so you will not receive a refund if you want to cancel your subscription before the end of your plan term.
Contact our team
Select
Contact Support to submit a case and receive a phone number. Please have a computer ready for troubleshooting purposes so we are better prepared to help you.
Get support for other products
If you're looking for help on other GoTo products such as GoTo Connect or LogMeIn Resolve, visit the GoTo support site.