Discontinuing LogMeIn Files

What is changing?

LogMeIn Files provide 1TB of storage per LogMeIn Pro or LogMeIn Central subscription that you can use to retrieve and share files from anywhere. We are going to discontinue this service in August 2024, which means that you'll no longer have access to your archives in LogMeIn Files. You are recommended to download your files before you lose access to your online storage space. This change does not impact your remote host computers in any way.

Remember: LogMeIn Files and File Manager are different features. You will still have access to File Manger.

When does it change?

On June 7, 2024, we're starting to let users of LogMeIn Files know that their beloved service is going away. LogMeIn Files will be unavailable from August 5, 2024. Subsequently, you will no longer have access to your files in our online storage.

What should you do now?

If you haven't used LogMeIn Files, you have nothing to do. Otherwise, you should consider other alternatives for storing your content and then start downloading and moving your archives to a different storage option before August 5, 2024. This way, you can avoid unwanted data loss. You have two options to download your files.

Download from the desktop client app

The easiest way to download files is to use our desktop client app. Here's how:

If you haven't already, download the LogMeIn Client app for Mac or for Windows.
Open LogMeIn Client and sign in to your account.
From the menu bar, select File > Attach LogMeIn Files drive.
This will attach a logical drive to your computer, which contains all your files and folders stored in LogMeIn Files.
- In Windows, File Explorer opens and you can find the new drive there.
- On a Mac, open Finder to see the newly attached drive.
From the attached drive, copy or move all files and folders to your local device, or to an external drive.
Moving files is recommended as it also removes your files from the LogMeIn Files online storage.
Optionally, delete your archives from LogMeIn Files.

Download from the LogMeIn.com website

You can also download files from the LogMeIn website, but you cannot download folders from there.

Tip: If you have an extensive folder structure in LogMeIn Files, you are recommended to use the desktop client app as you cannot download folders from the website.

Sign in to your account at LogMeIn.com.
Go to the Files menu.
Select the files that you want to download. Hold the CTRL button to select multiple items.
Right-click your selection and choose Download.
Optionally, delete your files and folders by right-clicking your archives, and selecting Delete.

Please contact us if you have any questions regarding your files stored online.

Frequently Asked Questions

What happens to my files and folders if I don't download them from LogMeIn Files?: You'll lose access to your files and folders. We are obligated to delete your files from our online storage within 90 days after the service discontinues. Basically, even if you do not remove your content from our online storage, those archives will be permanently deleted by November 2024.
How do I know if I'm using LogMeIn Files at all?: Sign in at LogMeIn.com and go to the Files menu on the left. If you see files or folders listed there, then you are using this online storage.
What if I don't use LogMeIn Files?: Then you have nothing to do.
Can I download my files from the LogMeIn.com website?: Yes. However, you cannot download folders; so if you have several folders, we recommend using the Client app to download content.
Can I still upload files before the service ends?: Yes. Just make sure you download your new files before you lose access to LogMeIn Files.
Will I still be able to access my remote hosts?: Yes. Regardless of using LogMeIn Files or not, your access to remote hosts will not go away. You'll still be able to access your hosts as before from a mobile app, the Client app, and the LogMeIn.com website.
How can I download the Client app?: After signing in at LogMeIn.com, select the Download option from the top menu bar, and then select the platform that you use.
How can I tell if my users can access my files?: If a user has either the All files and folders in my account or the Only specific folders user permission enabled, then they can access your files. Let them know about this change before the August 5, 2024 deadline.
Does this change impact other LogMeIn services?: Yes. The Toolbox feature during remote control will also be retired.
Does this change impact the iOS and Android mobile apps?: Yes. From August 5, 2024, the iOS and Android mobile applications will no longer support LogMeIn Files.
Does this change impact the pricing of licenses?: No. The LogMeIn Files feature has never been a paid add-on. When it was introduced, customers did not have to pay extra for using it.
Do I have to remove any mapped drives from LogMeIn Pro before LogMeIn Files discontinues?: No. The LogMeIn Files feature does not use locally mapped drives. Instead, it stores files in a secure online storage, which will be automatically cleared and removed on August 5, 2024.