Using Acronis in LogMeIn Resolve

Learn about setting up Acronis to work with LogMeIn Resolve.

About Acronis

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments. When integrated with LogMeIn Resolve, it provides an invaluable backup and recovery solution.

Benefits of using Acronis through LogMeIn Resolve

LogMeIn Resolve's integration with Acronis Cyber Protect Cloud allows every endpoint to be seamlessly managed, secured, and fully recoverable in the event of a cyberattack, data loss, or system failure. This connected experience streamlines endpoint security, backup, and recovery to reduce risk, simplify operations, and accelerate response times. The integration offers the following advantages:

Minimize Risk: Configure recovery policies and automated backups in LogMeIn Resolve to reduce protection gaps and quickly address issues.
Simplify Operations: Streamline routine tasks and reduce manual effort by managing systems through integrated LogMeIn Resolve and Acronis solutions.
Expand Your Impact: Combine endpoint management with business continuity and disaster recovery to deliver more complete protection.
Strengthen Security: Utilize zero-trust architecture and proactive recovery policies to safeguard data and contain threats efficiently.
Simple Enrollment: Enroll backup agents on devices easily to automate backups.
Backup Scheduling: Set backup start times and frequency to ensure consistent, automated backups.
Centralized Policy Configuration: Centrally manage and automate Acronis Cyber Protect Cloud policies from the LogMeIn Resolve console.
Advanced Security: Protect data at every stage with a zero-trust security model.
Fast Recovery: Restore systems with one click to minimize downtime.
Multi-tenant Environments for MSPs: Confidently scale with tools designed for multi-tenant management.

Acronis add-ons available in LogMeIn Resolve

This guide gives you information on using the following Acronis products directly from LogMeIn Resolve:

Acronis Workload Backup and Recovery
Acronis Backup for Microsoft 365 with unlimited storage
Acronis Security EDR and XDR

For detailed information on these Acronis products, see https://care.acronis.com/s/support-portal/for-businesses.

Acronis Workload Backup and Recovery

Acronis Workload Backup and Recovery encompasses a comprehensive suite of tools designed to safeguard diverse workloads across physical, virtual, cloud, and mobile environments. Emphasizing robust security and speedy restoration, these solutions seamlessly combine backup capabilities with enhanced anti-ransomware and other protective technologies to shield against evolving threats.

Key features

Broad workload coverage: Safeguard everything from physical servers and virtual machines to cloud-based platforms, such as Microsoft 365, and mobile devices.
Integrated security: Benefit from built-in anti-ransomware, advanced malware detection, and comprehensive data protection for complete peace of mind.
Rapid data recovery: Restore applications, systems, and files quickly and dependably, no matter the cause.
Storage flexibility: Choose from multiple backup storage destinations, including Acronis Cloud, other public or private clouds, or on-premises network storage.
Unified management: Oversee all protection and recovery operations through a centralized console for easier administration and efficiency.
Tailored protection: Solutions are designed to address the specific needs of different workloads, including dedicated backups for Microsoft 365.
Seamless integrations: Acronis works with platforms like Scale Computing’s SC//HyperCore, delivering agentless host-level backups.

For more information, see https://www.acronis.com/en-us/products/cyber-protect/backup/.

Useful links

Backup Console: This is where you can configure backups and devices.

Management Console: For MSPs who create and provision their own tenants.

Create a backup: A protection plan with the Backup module enabled is a set of rules that specify how the given data will be protected on a given machine.

Recovery of workloads and files: Information on recovery methods, such as cross-platform recovery.

Configurable types of backup options: Lists all your backup options and related configurations

Backup cheat sheet: Lists the most common backup parameters.

Recovery cheat sheet: Lists the most common recovery parameters.

Instant Restore: Describes how to create and run a virtual machine from a backup.

Disaster recovery: Describes how to set up a secondary location for your IT operations (workloads) in case the primary site fails.

Acronis Backup for Microsoft 365

Delivering robust backup, recovery, and cyber protection, this solution ensures your clients’ Microsoft 365 data and applications remain secure and accessible.

As Microsoft 365 adoption continues to rise among your customers, safeguarding their data presents unique challenges. Ultimately, the responsibility for reliable data backup rests with you, as their MSP, to ensure uninterrupted business operations. For the most effective protection, it’s essential to deploy a comprehensive data protection platform that includes complete backup and recovery, integrated cyber security, and endpoint management.

Acronis Cyber Protect Cloud provides an advanced, all-in-one, scalable backup and recovery service, offering a cloud-to-cloud, agentless solution specifically designed for Microsoft 365 environments.

You’ll benefit from streamlined protection for Microsoft Teams, Exchange Online, OneNote, OneDrive for Business, and SharePoint Online, all covered by a single, predictable fee to simplify budgeting. Data is securely backed up to Acronis Cloud Storage, supporting rapid and reliable recovery options.

With this solution, your clients enjoy precise point-in-time and cross-tenant recoveries, as well as intuitive search and preview capabilities within backups. That means minimized downtime, dependable data restoration, and the business continuity your clients count on.

For more information, see https://www.acronis.com/en-us/products/cloud/cyber-protect/m365-backup/.

Useful links

Office 365 Backup: Provides information on protecting your data in Microsoft 365 from user errors and bad actors.

Office 365 management and monitoring: Details how to configure your connections to make them secure, mange users, and monitor your tenant baselines.

Acronis Security EDR and XDR

Endpoint Detection and Response (EDR)

Discover the capabilities of Acronis EDR firsthand. Leverage AI-powered attack analysis and enjoy single-click response and recovery, all without the hassles of complex deployment or configuration.

Unlike traditional, expensive stacks of standalone security products, Acronis delivers a unified solution that seamlessly integrates endpoint detection and response, endpoint management, as well as backup and recovery. All these within an advanced security framework offering MSPs a truly comprehensive approach.

Key features:

Effortless EDR security and rapid recovery

Instantly implement end-to-end EDR protection equipped with integrated backup and recovery to ensure business continuity, even where other solutions fall short.
Take advantage of single-click remediation and swift system restoration.
Manage all aspects of security—Govern, Identify, Protect, Detect, Respond, and Recover—through a single, intuitive platform aligned with the NIST Cybersecurity Framework.

Defend against evolving threats and achieve compliance

Speed up incident investigations with AI-generated, prioritized insights and rapid attack interpretation, reducing response time from hours to minutes.
Fulfill diverse cyber insurance requirements effortlessly using an all-in-one solution.
Safeguard sensitive data and generate detailed incident reports to meet compliance demands.

Boost operational efficiency through centralization

Deploy, manage, and scale new services quickly through a single Acronis agent and management console.
Optimize resources across multiple clients to maintain healthy margins and minimize operational costs.
Rely on a committed partner focused on your growth and enablement.

For more information, see https://www.acronis.com/en-us/products/cloud/cyber-protect/extended-detection-and-response/.

Extended Detection and Response (XDR)

Acronis XDR is purpose-built for MSPs, offering holistic and natively integrated protection to prevent, detect, investigate, respond to, and recover from threats across the most exposed digital surfaces.

With Acronis, achieving robust endpoint and data protection doesn’t require juggling multiple fragmented solutions. It eliminates the need for deep integrations, excessive resources, high expenses, and extended implementation timelines.

Key features:

Unified, proactive defense

Proactively mitigate risks, stop threats in real-time, and maintain outstanding business continuity.
Deliver cybersecurity, data protection, and endpoint management from a single platform and agent, streamlining oversight at scale.
Meet regulatory requirements and secure sensitive information with behavior-based data loss prevention and leading-edge disaster recovery.

AI-driven, highly efficient cybersecurity

Gain comprehensive visibility and protection for devices, email, identity, and Microsoft 365 workloads, which is the most common attack surfaces today.
Accelerate investigations and incident response with AI-driven guidance, enabling thorough analysis and decisive action within minutes.
Automate response procedures for rapid threat containment and cost-effective security operations.

Built for the modern MSP

Achieve maximum ROI with a consolidated, easy-to-navigate platform that reduces daily workload and costs.
Benefit from a SaaS-based, multi-tenant environment featuring robust role-based access controls, simplifying management across distributed client bases.
Expand capabilities through 300+ integrations, including SIEM, PSA, and RMM tools commonly used in the MSP community.

For more information, see https://www.acronis.com/en-us/products/cloud/cyber-protect/security-edr/.

Useful links

Test if EDR works properly: Describes how run commands that trigger EDR detection for testing purposes.

About the XDR graph: Describes how to analyze the XDR graph, investigate nodes, apply response actions to a node, and view integration errors.

Install the Acronis Agent on a device

Before you can manage devices with Acronis, you have to install an applet, called Acronis Agent, that connects the device to your account. For up-to-date installation information, visit the Acronis website.

Useful links

Prerequisites: Read this before your start the installation.

About Acronis workloads: All you have to know about registering Acronis workloads.

Working with Group policies: Describes deploying Acronis Agents through a Windows Group Policy.

Device discovery: Learn about the methods to perform device discovery.

Acronis integration setup in LogMeIn Resolve

Streamlined Backup & Disaster Recovery Remote support integration for Acronis provides a secure, easy, and powerful backup solution to protect your data seamlessly.

Before you begin: Enhance your security operations with the integration of Acronis Cyber Protect Cloud offering backup and disaster recovery features in LogMeIn Resolve. You can easily enroll backup agents on your devices and set your preferred schedule for device image backups, all within the Resolve console. Additionally, by providing the generated encryption key, you can perform both full image and file-level restores through the Acronis service.

Installation

Important:

To install the Acronis integration, you must have an active Acronis account and a LogMeIn Resolve account with Admin privileges.
You must also have administrator privileges in Acronis.
Currently, devices that already have Acronis agents installed (deployed independently of LogMeIn Resolve) are not supported for backup.

Sign in to your Acronis Management Console as an administrator.
Optional: If you have a Partner account, select a customer of which devices you want to manage in Acronis:
1. At the at the top of the menu on the left, select the Manage link.
2. On the Clients page, select the LogMeIn Resolve account to manage.
  
  Note: A LogMeIn Resolve account is called a "customer" in Acronis. Those are listed on the landing page of the Acronis Cyber Protect Cloud console.
Go to the Settings > API clients page and select Create API client in the top right.

Important: Make sure you create the API client at the customer level in Acronis – that is, after selecting an Acronis customer – to ensure proper integration with LogMeIn Resolve.
Copy and save the client ID, secret, and Data center URL.
Paste the API client data in the LogMeIn Resolve integration setup.

Note: Account ID will be automatically populated if the end-user enters the correct Secret.
Validate your Acronis client API credentials within the LogMeIn Resolve integration setup.
Save the integration data in LogMeIn Resolve. (If requested, provide your zero trust signature.)

What to do next: After successfully setting up the integration, navigate to the Policies menu in LogMeIn Resolve to configure the Device backups policy type. This will only appear as a policy type if the integration setup in LogMeIn Resolve was successful.

Create a device backup policy

Create and activate a backup policy to schedule automatic device backups.

Before you begin: You must have a successful LogMeIn Resolve integration to access the backup policy type.

Navigate to the Policies page.
From the Choose policy type list, select Device backups.
This policy type lets you schedule and control backups on your devices.
Select Next.
Configure the backup schedule:
1. Choose a recurrence option (daily, weekly, or monthly).
2. Select specific days in the Repeat on every section.
3. Set a Start time.
  
  Note: Start time is based on the time zone of the target device.
  
  Remember: It may take up to 60 minutes for new settings to be applied to a device.
Select Next.
Select devices for the policy:
1. Check the boxes next to the desired devices.
2. Select Next.
Adjust policy settings (optional):
- Select Configure policy under Policy Configuration to modify settings.
- Click Select more devices under Selected devices to add devices.
Under Policy details:
1. Required: Enter a policy name.
2. Optional: Add a description.
Select Activate Policy.

Results: The backup policy becomes active and runs according to your configured schedule. The first backup starts at the specified start time and repeats based on your recurrence settings.

Retrieve and restore your backup

Access and retrieve device backup credentials from the management interface and use them in Acronis Cyber Protect Cloud.

To access a device backup, you need to retrieve the backup credentials and use them in Acronis Cyber Protect Cloud.

Retrieve backup credentials

Sign in to LogMeIn Resolve and navigate to Devices.
Select a device by checking the box next to it.
From the Manage selected device list, select Device recovery.
Result: The list of successful device recoveries is displayed.
Choose the desired backup and select Backup info on the right.
Result: The system displays the details of your Acronis backup, including the encryption key that you need to restore a downloaded backup.

Access backup in Acronis Cyber Protect Cloud

Select Open Acronis in the Backup info window to sign in to Acronis Cyber Protect Cloud.
Navigate to your backups.
Search for your backup with the information provided in the LogMeIn ResolveConsole.
Enter the Acronis encryption key in the Specify the backup password field.

Results: You can now download and access your device backup. Use Acronis to restore a device backup.

Article last updated: 29 August, 2025