Manage who can access your billing portal
Manage who can access and manage your billing account, including managing subscriptions, making payments, viewing and managing invoices, and updating your billing information.
The person who first purchased and set up your business's
GoTo account is typically given automatic access to view and manage your account's billing. If you're not sure who this is, or they've since left your business, you'll need to
contact support.
Manage access to the GoTo Admin billing portal
Before you begin:
You must be a billing admin to perform this task.
Users that can access and manage the
GoTo Admin billing portal are considered
billing admins. Depending on their permissions, billing admins can view and manage some or all of your account's billing information, payment methods, invoices, subscriptions, tax exemption, and quotes.
Currently, you will need to contact support to add a new billing admin or update your existing billing admins in GoTo Admin.
Article last updated: 1 October, 2025