Access and identify your billing portal

Learn how to access and identify your billing portal to manage your subscriptions, view and pay invoices, update your payment methods, and more.

Steps to access your billing portal, and the billing portal you use, depends on your product subscription, how you purchased your plan, and if you have the right permissions.

Access your billing portal from My Account

Learn how to access your billing portal from My Account, and identify which billing portal you use.

Before you begin: You must be a billing admin to perform this task.

Sign in to My Account.
If you're not there already, select the Products menu from the left navigation bar.
Under Quick links > Billing, select Go to Billing.
Result: Your billing portal will open in a new window. If you're unable to access your billing portal, you may not be the billing admin for your account.

Use the GoTo Admin billing portal

Explore the primary billing menus you can access and manage in GoTo Admin.

Before you begin: You must be a billing admin to perform this task.

Sign in to GoTo Admin.
Select Billing from the left navigation bar. Depending on your plan, you may have some or all of the following billing options from the left menu:
1. Subscriptions: Manage your subscriptions, add-ons, and licenses.
2. Quotes: Accept or reject open quotes.
3. Invoices: View open and paid invoices.
4. Payments due: Review overdue payments.
5. Payment method: Update your payment methods.
6. Addresses: Set your billing and shipping address.
7. Tax exemption: Upload and manage your tax exemption.

Article last updated: 29 August, 2025