Working with reports in LogMeIn Central

LogMeIn Central Reports allow you to work with a range of data and charts pertaining to your account's activities.

Watch this video on reporting in LogMeIn Central:

Important: For many reports, including Alerts, Journal, and all inventory reports, data can be collected only from hosts in a former LogMeIn CentralPremier or current LogMeIn Central Base account. To experience full reporting functionality, make sure you are a former LogMeIn Central Premier subscriber or have a current LogMeIn Central Base plan.

Who can use this feature? The full set of LogMeIn Central reports and charts is available for the following:

Basic/Plus/Premier Subscription	Modular Subscription	User Permissions
Premier	Insight	Reports View Inventory Data Inventory Management

Reporting options

LogMeIn Central offers you the following reporting tools:

Chart Dashboard: Provides a visual representation of basic report details. You can even create your own charts.
Report Viewer: Provides a comprehensive list of reports about your users and remote hosts.
Inventory: Lists all your devices and their basic details that you can export.
Executive: Provides a 30-day executive summary of a computer group with colored charts.

Getting around in Report Viewer

Regardless of which report you view, there are a few basic features that are available to you above your report.

Category selector: Select a category for your report. This is mandatory.
Report selector: Select a subcategory for your report. This is mandatory.
View a report: Select View Report to run and display the results of a report.
When you have a large number of rows to display in a report, then you can only export the results. In this case, you see an Export button in the top row. You can only filter the exported data in the downloaded report file.
Add a report to your Favorites list: Select the star icon in the top-right corner and then select Add this report to favorites to mark a report as your favorite. This allows you to create a link to your most commonly used reports.
Filter a report: Every report allows you to add filtering conditions to display a subset of the data.
Refresh a report: View an updated report.
Save a custom report: Save your own report. This is useful when you apply filters to your report and don't want to reset those filters every time you run a report.
Export a report: Export a report to Microsoft Excel or CSV format.
View a chart of the report: Displays the report in the Chart Dashboard.
Delete a saved report: You can only delete those reports that you have previously saved.
Show or hide a report column: Select the eye icon in the Display column to hide a report field or select the X icon to display a hidden field.

LogMeIn Central reports by subscription type

All reports are available with the current LogMeIn Central Base plan plus Insight module subscription.

	Former LogMeIn Central Basic and LogMeIn Central Plus subscriptions	Former LogMeIn Central Premier and current LogMeIn Central Base plan plus Insight module subscribers
Account Activity and Usage	Account Audit Remote Access Sessions (In Last Month) Remote Sessions (In Last Month) User Account Access (In last week)	Account Audit Antivirus Audit Remote Access Sessions (In Last Month) Remote Sessions (In Last Month) User Account Access (In last week)
Computer Alerts	none	Alerts (in last week)
Hardware Inventory	none	CPU Hardware History Hardware History (unfiltered) Installed Memory Motherboard Network interfaces Service Tag Storage Hardware Top Disk Usage
Inventory Report	none	For former LogMeIn Central Premier and current LogMeIn Central Base plan plus Insight module subscribers, the Inventory Report presents data about remote host computers in a single composite report. For more information, see About Inventory reporting in LogMeIn Central.
Host Software Details	none	Host Software Installs (in Last Year) Installation Packages (Created in Last Month) Journal Entries (In Last Month) Last Boot Date
Licenses	none	Computer Subscription Status Subscriptions
Software Inventory	none	Installed Applications Installed Operating System Snapshot Software History Software History (unfiltered) System History System History (unfiltered)
User and Computer Access Rights	Computer Access Permissions Local Users User Permissions User Profiles	Computer Access Permissions Local Users User Permissions User Profiles
Executive Report	none	The Executive Report is a fixed-format report providing a 30-day overview of key data.

Reports on account activity and usage

These reports provide information on how, when, and what an account is used for.

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

Account Audit report

This report lists the activity that has occurred in your account in a given time period. The events reported include the addition or deletion of computers or users, invited users, and subscription changes. This report answers the questions "When were changes made to subscriptions and users in my account?"

Event type: The action that a user performed. For example, adding a computer or inviting another user.
Tip: To generate a report on deleted computers, filter for Computer deleted event type.
Email: Email address of the user who performed the action.
IP Address: You can filter the IP address of the user who performed the action.
Event Date: Date and time what the action was performed.

Antivirus Audit report

Lists key antivirus metrics, provides instant insight into how your antivirus performs, and analyzes the value of antivirus with key decision-makers.

Group

The computer group where the antivirus software started an action. See actions below.

Computer

The remote host where the antivirus software started an action.

Email

Email address of the user who performed the action.

Action

The antivirus-related action that was performed on the remote host.

Run full scan - The antivirus software started a full scan
Update definition - The antivirus software updated its database definition
Turn on RTP - Windows Realtime protection was turned on
Install LogMeIn AV - LogMeIn Antivirus was installed on the remote host
Assign policy - A user assigned an antivirus policy to the remote host
Suspend LogMeIn AV - LogMeIn Antivirus was suspended
Policy edit - A user edited the antivirus policy that was assigned to the remote host
Policy rename - A user changed the name of the antivirus policy that was assigned to the remote host
Policy create - A user created and assigned a new antivirus policy to the remote host
Policy delete - A user deleted the antivirus policy that was assigned to the remote host
Uninstall LogMeIn AV - A user removed LogMeIn Antivirus from the remote host

Action sent

Date and time when the antivirus action started.

Remote Access Sessions (In Last Month) report

Lists remote control sessions. Reported details include host name, user, start time, end time, duration.

Group: The computer group that includes the host computer.
Computer: The host where the remote access session started.
Email: Email address of the user who performed the action.
Session Start: Date and time when the client started establishing a peer-to-peer connection to the remote computer.
Session End: Date and time when the peer-to-peer connection was established.
Duration: Duration of establishing the connection between the client and the host.
Journal Entry: Content of the journal entry that the user entered and saved during the remote session.

Remote Sessions (In Last Month) report

Lists remote sessions. Reported details include host name, user, start time, end time, duration.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Email: Email address of the user who performed the action.
Session Start: Date and time when the remote session started.
Session End: Date and time when the remote session ended.
Duration: Duration of the remote session.
Host IP Address: IP address of the remote host that a user accessed.

User Account Access (In last week)

Lists all occasions when your account was accessed. Reported details include user, user IP address, and time of account login.

Email: Email address of the user who performed the action.
User IP address: IP address of the user who accessed the remote host.
Login Start: Date and time when the user successfully logged in to the remote host.
Count: The number of attempts it took for the user to log in to the remote host.

Reports on computer alerts

Lists all alerts for the selected period. Reported details include alert type, event, time generated, status, and applicable Alert Package. Available to former LogMeIn Central Premier subscribers and current LogMeIn Central Base plan plus Insight module subscribers only.

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

Alerts (In Last Week)

Acknowledge

Displays whether a user acknowledged the alert or not.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Alert Type

The type of alert that was raised. The following alert types are available:

CPU Utilization
Memory Usage
Free Disk Space
Folder Size
File Size
Computer
Application
Service
Event (legacy)
Advanced Event (legacy)
Hardware Inventory
Software Inventory
System Inventory
Windows Event
No anti-virus software
Virus definition out of date
Red threat detected
Real-time protection off

Event

The name of the Windows event that triggered the alert. You can find detailed information on these event in Windows Event Viewer.

Alert Package

The alert package that raised the alert.

Generated

Date and time when the alert was raised.

Returned To Normal

Displays whether the reason for the alert still applies.

Date of RTN

Date and time when the reason for the alert no longer applied.

Date of Ack

Date and time when a user acknowledged the alert.

Acknowledged by

Name of the user who acknowledged the alert.

Alert Detail

Additional information on the alert.

Reports on hardware inventory

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

When you have more than 1000 remote hosts, you can only export a report.

CPU

View the details of the CPUs installed in the remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
CPU Type: Type of CPU in the remote host.
Speed (Mhz): Speed of the remote host's CPU.
Cores: Number of cores the CPU has.
Processors: Number of processors the remote host has.

Hardware History

View the hardware changes in your remote hosts.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Category

Category of the computer hardware in the host as defined by Microsoft. These include the following:

Service Tag
Memory
Processor
Motherboard
Drive
Display Driver
Battery
Partition
Network connections
Misc hw info

Property

Property of the computer hardware in the host as defined by Microsoft.

Value (old)

The original value of the property.

Value (new)

The updated value of the property.

Hardware History (unfiltered)

View the hardware changes in your remote hosts, including the date and time when the change occurred.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Category

Category of the computer hardware in the host as defined by Microsoft. These include the following:

Service Tag
Memory
Processor
Motherboard
Drive
Display Driver
Battery
Partition
Network connections
Misc hw info

Property

Property of the computer hardware in the host as defined by Microsoft.

Value

The updated value of the property.

Old Value

The original value of the property.

Installed Memory

View the details of the memory modules in your remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Size (MB): Total size of the installed memory in the remote host.
Modules: The individual memory modules installed in the host. You see "empty" when a memory slot is free.

Motherboard

View the details of the motherboard in your remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Chipset: Make and model of the motherboard's chipset.
Memory Slot: The individual memory modules installed in the host. You see "empty" when a memory slot is free.

Network Interfaces

View the details of the network interfaces of your remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Name: Name of the network adapter in the host computer
MAC Address: MAC address of the network adapter in the host computer.
IP Address: IP address of the network adapter in the host computer.
Subnet Mask: Subnet mask of the network adapter in the host computer.
Default Gateway: Default gateway address of the network adapter in the host computer.
Primary DNS: Primary DNS address of the network adapter in the host computer.
Secondary DNS: Secondary DNS address of the network adapter in the host computer.
DHCP Server: DHCP Server address of the network adapter in the host computer.
Primary WINS: Primary Windows Internet name service address of the network adapter in the host computer.
Secondary WINS: Secondary Windows Internet name service address of the network adapter in the host computer.

Service Tag

View the service tags of your remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Service Tag: Windows Service Tag of the remote host.

Storage Hardware

View the details of storage hardware in your remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Drive: Name of the hardware drive in the remote host.
Type: Type of the drive if specified.
Serial Number: Serial number of the drive.
Capacity (GB): Capacity of the drive in Gigabytes.
Media Type: Media type of the storage hardware, such as "Fixed hard disk media" or "DVD-ROM".

Top Disk Usage

See the disk partitions of your remote hosts with the highest utilization rate.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Drive: System name of the disk.
Partition Name: Name of the partition on the disk.
Total Size (GB): Size of the partition on the disk.
Free Space (GB): Free space on the partition of the disk.
Percentage (%): Free disk space in percentage of the partition size.

Reports on LogMeIn host software details

View reports on your host software deployments.

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

Note: You cannot list installed host software by users.

Host Software Installs (In Last Year)

Lists host installations executed from your account.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Version: Version of the installed remote host software.
Install Date: Date and time when the remote host software was installed.
Product Type: Type of the remote host software.
Product: Manufacturer of the remote host software.

Installation Packages (Created In Last Month)

Lists host installation links sent from your account, including status details.

Subscription: Type of the subscription that the installation package assigns to remote hosts.
Description: Name of the installation package that deployed the host software on the remote computer.
Expired: Displays whether the installation package has expired.
Limit: The number of times a host installation package can be run. Can be defined when you create an installation package.
Used: The number of times the installation package was used.
All Used: Displays whether the installation package was used for the maximum allowed times.
Active: Displays whether the installation package is active.
Deleted: Displays whether the installation package has been deleted.
Created by: Name of the user who created the installation package.
Created: Date and time when the installation package was created.
Expires: Date when the installation package expires.

Journal Entries (In Last Month)

View the journal entries that your users created on your remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Domain: The domain name of the user. For example, if the user name is mycorp/jsmith, then the domain is mycorp.
Entered by: Name of the user who added the journal entry.
Journal Text: Content of the journal entry.
Date: Date and time when the user created the journal entry.

Last Boot Date

See when your hosts were last rebooted.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Last Boot Date: Date and time when the remote host was last rebooted.

Reports on LogMeIn licenses

See the details of your product licenses.

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

Computer Subscription Status

Lists subscription details for each host in your account. Reported details include product type, contract term, renewal date, and host software version number.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Product Type

Type of the remote host software.

Subscription Group

Not in use.

Subscription

Type of the assigned subscription.

Contract Term

Payment cycle of the subscription.

Start Date

Date when the subscription was purchased.

Renewal Date

Date when the subscription renews.

Status

Status of the subscription:

Marked for cancel
Active
Expired
Future start
Cancelled

Last Status Change

Date when the subscription's status was last updated.

Last Known IP Address

Last known IP address of the host when it came online.

Install Date

Date and time when the subscription was installed.

Software Version

Version of the remote host software.

Subscriptions

Lists available subscriptions in your account. Reported details include product type, contract term, status, renewal date, number in use, number available.

Product Type

The type of the product subscription that you can assign to your remote hosts.

Subscription

Type of the assigned subscription.

Contract Term

Payment cycle of the subscription.

Status

Status of the subscription:

Marked for cancel
Active
Expired
Future start
Cancelled

Start Date

Date when the subscription was purchased.

Renewal Date

Date when the subscription renews.

Used

Number of used seats in your subscription.

Unused

Number of unused seats in your subscription.

Total

Number of used and unused seats in your subscription.

Reports on software inventory

See what software is installed on your remote hosts.

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

Installed Applications

A list of software applications installed on the hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Application: Name of the installed application.
Publisher: Publisher of the installed application.
Application Version: Version of the installed application.
Install Date: Date when the application was installed on the remote host.

Installed Operating System Snapshot

A list of operating systems running on the hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Operating System: Operating system including its version installed on the remote host.

Software History

The change history of software applications installed on the hosts.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Property

Property of the software that changed. Possible values are the following:

Name
Install Date
License Key
Version
Publisher

Value (old)

The original value of the software's property.

Value (new)

The updated value of the software's property.

Software History (unfiltered)

The change history of software applications installed on the hosts, including when the last change occurred.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Discovered At

Date and time when the change in a software's property was found.

Property

Property of the software that changed. Possible values are the following:

Name
Install Date
License Key
Version
Publisher

Value (old)

The original value of the software's property.

Value (new)

The updated value of the software's property.

System History

The change history of the remote hosts' system components.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Category

Category of the operating system component that changed:

Last Boot Date
Last logon User
Local Users
Operating System
Settings
Windows profiles

Property

The property of the system component that changed. These are defined by Microsoft.

Value (old)

The original value of the property.

Value (new)

The updated value of the property.

System History (unfiltered)

The change history of the remote hosts' system components, including when the last change occurred.

Group

The computer group that includes the host computer.

Computer

Name of the remote host.

Discovered At

Date and time when the change in a system component's property was found.

Category

Category of the operating system component that changed:

Last Boot Date
Last logon User
Local Users
Operating System
Settings
Windows profiles

Property

The property of the system component that changed. These are defined by Microsoft.

Value

The updated value of the property.

Old Value

The original value of the property.

Reports on user and computer access rights

See the details of user profiles both in LogMeIn Central and on the remote host.

Remember: Reports can be customized. Select Filter after you generate the default report to change date range, fields, sort order, and more.

Computer Access Permissions

A list of computer access permissions as defined on the Users > Manage page in LogMeIn Central.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Email: Email address of the user.
First Name: First name of the user.
Last Name: Last name of the user.
Permissions: Granted permissions of the user as defined on the Users > Manage page.
User Group: The group that the user is a member of.

Local Users

A list of local users on the remote hosts.

Note: You cannot run reports on how long users were logged in to LogMeIn Central.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Local User Name: User's login name on the remote host.
Created: Date when the local user account was first discovered by the report.
Last Login: Date and time when the user last logged in to the remote host.
Status: Displays whether the user's account on the remote host is Enabled or Disabled.
User Group: Name of group that the user is a member of.
Discovered At: Date and time when a user property was last updated.

User Permissions

A list of user permissions as defined on the Users > Manage page in LogMeIn Central.

Email: Email address of the user.
First Name: First name of the user.
Last Name: Last name of the user.
Invited by: Name of the user who invited the selected user.
Status: Status of the user, which can be Disabled, Active, or Invited
ES: Displays whether the user has received an emailed security code.
PS: Displays whether the user has received a printed security code.
Permissions: Granted permissions of the user as defined on the Users > Manage page. For a list of abbreviations, see the bottom of the report page.
User Group: Name of group that the user is a member of.

User Profiles

A list of user profiles on the remote hosts.

Group: The computer group that includes the host computer.
Computer: Name of the remote host.
Profile: Name of the user's Windows profile on the host. This is used to sign in to the host.
Size: Size of the user profile's folder on the remote host. On Windows hosts, this is the size of the c:\users\<myuser> folder. On a Mac, this is the size of the /Users/<myuser> folder.
Modified At: Date and time when the user's profile was last updated.
Discovered At: Date and time when a user property was last updated.

Executive report

Remember: A former LogMeIn Central Premier subscription, or a current LogMeIn Central Base plus Insight module subscription is required to use this feature.

The Executive Report is designed for IT professionals who want to provide customers and stakeholders with additional insight into the value of the services they provide. It is a fixed-format report providing a 30-day overview of key data.

The single-page report contains:

Pie charts for Windows Update, Anti-Virus, OS Type, and Disk Space status
Graphs for Remote Control, Alerts, and Virus Threats

Using a former LogMeIn Central Premier subscription or a current Base plan plus Insight module, select Reports > Executive.
Select a computer group.
Select the report format:
- Choose Generate PDF file to download or open the report as a .pdf file
- Choose Generate Word file to download or open the report as a .docx file

Data is reported on one page for the selected group for the previous 30 days, not including the day when the report is generated.

Report Section	Description
Windows Updates	The number of computers by Windows Updates status.
Anti-virus	The number of computers by anti-virus status.
OS Type	The number of computers by operating system type.
Free Disk Space	The number of computers by percentage of free disk space.
Remote Control	The number and total time of remote control sessions held per day.
Alerts	The number of alerts reported per day compared to the number acknowledged.
Threats	The number of anti-virus threats reported per day compared to the number of threats handled.