Troubleshooting remote sound issues
Check the following to troubleshoot remote sound.
Why is remote sound not working?
- Please check that the host computer has the latest version of the host software installed.
- Make sure you have the latest version of the Client desktop app for Windows or for Mac, as required.
- Check to make sure the client's computer speakers are turned on and the volume is turned up.
Still isn't working?
- In Windows 7 and later
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Make sure the sound is configured properly within Windows on the host computer.
- Connect to the Windows 7 host computer.
- Open .
- Select the Recording tab.
- Look for something similar to Stereo Mix, Stereo Out, Stereo Sum, What U Hear, or loopback. If you only see Line In, Mic, or Microphone, then Remote Sound may not be possible.
- On a Mac
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Important: Remote sound is currently not supported on Mac hosts running on M1, M2, M3 or M4 processors.
- Make sure you are running the most recent version of the Host software on the Mac you want to control (2229 or above).
- If you are running the correct version of the Host software, then restart the host.
- If sound still does not work, then reinstall the host.
- If sound still does not work, please contact us.
I've lost all sound on my Mac after using the host! If you can't hear sound on a computer that was being controlled via the host after ending a remote session, go to on the Mac and confirm that LogMeInSoundDriver is not selected.