Troubleshooting freeze when remote controlling a LogMeIn host
The most common cause of freezing is related to network latency. Otherwise, it is likely that the host's resources are unable to use certain features of the host software.
Symptom
When connected to a host, the Remote Control session continually freezes.
Resolution
- On a PC
-
- When connected to the host computer, go to .
- Uncheck the option Use Display Accelerator.
- Select OK at the bottom of the screen.
You can also adjust the color quality to conserve bandwidth and improve responsiveness during remote control.
- On a Mac
-
Adjust the color quality to conserve bandwidth and improve responsiveness during remote control.