Only your invited users can start remote support sessions. As a Master Account Holder, you can't.

1. In LogMeIn Central, go to the Support > Remote Support menu.
2. Select Launch Remote Support.
   The LogMeIn Resolve Console opens.
3. In LogMeIn Resolve, select Start remote support session on the Support page.
4. A support key is generated and displayed.
   Note: Once a support key is generated, it remains valid for starting a session for 60 minutes. End users can join a support session at https://helpdesk.me/join.
5. Invite your end user to join the session by sending them the support key. You can either send them a Direct link, or Send Email by selecting the most convenient option of your choice.

   Direct link

   1. Select Copy to Clipboard next to the Support Key to copy the session link to your clipboard.
   2. Paste the link into your messaging tool, and send it to your end user.
   3. Ask the end user to open the message, and select the link to join the support session.

      A new browser tab is opened on the end user's device displaying the session chat panel.

   Send Email

   1. Select Send Email.

      A new email message is opened in your default email application containing a session link.

      Tip: If a new message is not opened, check your default email application under your OS settings.
   2. Enter the end user's valid email address, and send the message.
   3. Ask the end user to open the message, and select the link to join the support session.

   The support session is established with the end user. You can now exchange chat messages.