Provide remote support to your customers in LogMeIn Central
Similar to ad hoc support, remote support provides one-time access to remote computers.
Remember: An available LogMeIn Resolve Remote Support license is required to use this feature.
LogMeIn Central uses the remote support feature of LogMeIn Resolve, which is our newest IT management and support product. To make sure that users of your account can start remote support sessions, you must do the following:
- Since this feature uses the capabilities of another product, you should first purchase LogMeIn Resolve Remote Support licenses for each of your users who will support end users.
- In LogMeIn Central, add a Remote support permission to the relevant users.
Differences between ad hoc support and remote support in LogMeIn Central
LogMeIn Central also offers ad hoc support for your users, which has the following advantages and disadvantages:
- The number of concurrent/active ad hoc support sessions is limited to one per user and five per account. There is no such limitation for remote support.
- You can only start an ad hoc support session by sending an email to the end user. With remote support, you can also send a direct link to the end user in a messaging application.
- The end user must have admin rights on the remote computer to install the ad hoc support software. Remote support has no such limitation.
- Remote support requires an additional license.
Features available in Remote Support
Here are the features that you get in Remote Support:
- Remote session types
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- Pin-based/Clientless session
- Remote control
- Remote view
- Desktop support (PC, Mac, Chromebook)
- Mobile support (iOS and Android)
- In-session features
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- Guided agent flow
- In-session chat
- Reboot and reconnect
- Ctrl-Alt-Delete shortcut
- File transfer
- Zoom/Resize customer screen
- Multi-session handling
- Remote system diagnostics
- In-session clipboard synchronization
- Session transfer
- Multi-agent collaboration
- Session history and notes
- Session recording
- Agent Console
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- Web agent console
- Desktop agent console
- Security
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- Remote connections using TLS and AES Encryption
- Audit reports
- Data confidentiality
- Report abuse
- Mobile support for Android
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- Connect via SMS, link, or email
- Remote control
- Chat
- Session recording
- System information (OS, Device model, Device screen)
- Transfer session
- Take screenshots
- Mobile support for iOS
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- Connect via SMS, link, or email
- Remote view
- Chat
- Session recording
- System information (OS, Device model, Device screen)
- Transfer session
- Take screenshots