LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Maintain your IT infrastructure with powerful RMM software. Discover LogMeIn Central.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Explore Features
  • Manage Users
product logo
Back button image Back
Back button image
product logo

Add users to your LogMeIn Central account

Invite others to access computers in your account.

Watch this video on inviting users:

Only LogMeIn Central users with User management permission can add users.
Important: When users are removed from Active Directory, they are not removed from LogMeIn Central.
  1. Go to LogMeIn.com.
  2. On the left menu, select Users > Manage.

    Result: The Users page is displayed.

  3. Select Add Users.

    Result: The Invite users to access your computers page is displayed.

  4. Enter the Email address of each user you want to invite.
    The address will be used to log in at LogMeIn.com.
    Tip: Anyone with an email address can be added as a user. An account is not required in advance.
  5. Optionally, add the new users to a User Group.
  6. Select Grant All Permissions to enable all user permissions and allow access to all computers in the account. To specify which permissions a user can choose, see Specifying permissions for users and user groups in your LogMeIn Central account.
  7. Select Send Invitation.
    You can view the invitation email by selecting Preview Invitation Email.

Results: The invited users are sent an invitation email. They must open the invitation and select the invitation link. Any invitee who is not yet a user will be prompted to create an account. Any invitee who is already a user will have a new profile added to his existing account: User of [your "Company Name"].

Example: Inviting a user who already has a LogMeIn Central account

Assume that you want to invite one of your colleagues, Lara, to access computers in your LogMeIn Central account. Lara already has a LogMeIn Central account. Once she accepts your invitation and logs in, Lara will see multiple profiles in the drop-down box in the upper-right of the website interface.
Important: Lara will not be prompted to create a new password. She will use her own (existing) account password.

Lara's original profile (for her own account) will be called Account Holder of [her own "Company Name" as saved on the Billing page]. Lara's profile for your LogMeIn Central account will be called User of [your "Company Name" as saved on the Billing page].

Tip: Two-factor authentication settings are applied per account. If your account requires two-factor authentication, your users will be prompted to use two-factor authentication when accessing computers in your account, even if they already use two-factor authentication for their personal account.
What to do next:

Are you looking to remove users from your account?

On the Users > Manage page, select the users you want to delete and select Delete Users at the top of the page.

Deleted users won't be able to access computers under your account, but they will still be able to access computers under their own accounts. In other words, you can't and won't delete their LogMeIn Central accounts.

Frequently Asked Questions

Can I make another user the master account holder of my account?
No. To change the master account holder, you must contact us by selecting Customer Support on this page.
Why can't my User see any of the computers I have assigned to them?

Your users may complain that they can't see the correct computers in your account.

This happens when they are using their own Account Holder profile rather than the User profile that gives them access to your account.

Ask your user to log in to their account and select the proper user profile from menu in the top-right of LogMeIn Central. Their user profile should be similar to this:

User of [your "Company Name"]

Can I withdraw an invitation?
Yes. In LogMeIn Central, on the Users > Manage page, select the user you no longer want to invite and select Delete Users at the top of the page.
Can I upgrade my subscription to have more users?
You don't need to purchase another subscription to invite more users to your account. You only need to upgrade your subscription to manage more computers under your account.
Related Articles:
  • Set a password strength requirement in LogMeIn Central

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC