Add users to your LogMeIn Central account

Invite others to access computers in your account.

Watch this video on inviting users:

Only LogMeIn Central users with User management permission can add users.

Important: When users are removed from Active Directory, they are not removed from LogMeIn Central.

Go to LogMeIn.com.
On the left menu, select Users > Manage.
Result: The Users page is displayed.
Select Add Users.
Result: The Invite users to access your computers page is displayed.
Enter the Email address of each user you want to invite.
The address will be used to log in at LogMeIn.com.

Tip: Anyone with an email address can be added as a user. An account is not required in advance.
Optionally, add the new users to a User Group.
Select Grant All Permissions to enable all user permissions and allow access to all computers in the account. To specify which permissions a user can choose, see Specifying permissions for users and user groups in your LogMeIn Central account.
Select Send Invitation.
You can view the invitation email by selecting Preview Invitation Email.

Results: The invited users are sent an invitation email. They must open the invitation and select the invitation link. Any invitee who is not yet a user will be prompted to create an account. Any invitee who is already a user will have a new profile added to his existing account: User of [your "Company Name"].

Example: Inviting a user who already has a LogMeIn Central account

Assume that you want to invite one of your colleagues, Lara, to access computers in your LogMeIn Central account. Lara already has a LogMeIn Central account. Once she accepts your invitation and logs in, Lara will see multiple profiles in the drop-down box in the upper-right of the website interface.

Important: Lara will not be prompted to create a new password. She will use her own (existing) account password.

Lara's original profile (for her own account) will be called Account Holder of [her own "Company Name" as saved on the Billing page]. Lara's profile for your LogMeIn Central account will be called User of [your "Company Name" as saved on the Billing page].

Tip: Two-factor authentication settings are applied per account. If your account requires two-factor authentication, your users will be prompted to use two-factor authentication when accessing computers in your account, even if they already use two-factor authentication for their personal account.

What to do next:

Are you looking to remove users from your account?

On the Users > Manage page, select the users you want to delete and select Delete Users at the top of the page.

Deleted users won't be able to access computers under your account, but they will still be able to access computers under their own accounts. In other words, you can't and won't delete their LogMeIn Central accounts.

Frequently Asked Questions

Can I make another user the master account holder of my account?

No. To change the master account holder, you must contact us by selecting Customer Support on this page.

Why can't my User see any of the computers I have assigned to them?

Your users may complain that they can't see the correct computers in your account.

This happens when they are using their own Account Holder profile rather than the User profile that gives them access to your account.

Ask your user to log in to their account and select the proper user profile from menu in the top-right of LogMeIn Central. Their user profile should be similar to this:

User of [your "Company Name"]

Can I withdraw an invitation?

Yes. In LogMeIn Central, on the Users > Manage page, select the user you no longer want to invite and select Delete Users at the top of the page.

Can I upgrade my subscription to have more users?

You don't need to purchase another subscription to invite more users to your account. You only need to upgrade your subscription to manage more computers under your account.

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