Enable the Remote Support module in LogMeIn Central
As a Master Account Holder, you have to assign a permission for your invited users who want to provide remote support.
Remember: An available LogMeIn Resolve Remote Support license is required to use this feature.
Enable remote support for your users
Frequently Asked Questions
- Can I assign the Remote support permission to multiple users in one go?
- No.
- Can I assign this permission to user groups?
- No.
- Can I assign this permission to any user?
-
Yes, you can assign this permission to any active user from the
User Permissions page. If you want to assign a license to yourself, you can do so from the
page in
LogMeIn Central by selecting the
Grant access for myself option.
- What if I run out of Remote support add ons?
- You can always purchase more LogMeIn Resolve Remote Support licenses.
- How many support sessions can a user run simultaneously?
- As many as one can pay attention to simultaneously.