The client is the local computer or mobile device that you're sitting in front of. That's the one that you use to sign in to your LogMeIn account in order to access your remote hosts. You can sign in to your account either in the Client app on Windows or Mac, or at LogMeIn.com.

The remote host computer is the one that you want to access in a distant place. On the host, you have to install (also known as "deploy") an app, called host software to set up a connection between your client and your remote computer. This app makes sure that wherever you are in the world, whatever computer you use to access your host, only you can access it, over a secure connection.

To connect to your remote host computer, first you have to sign in to your client and then from your client to your remote host.

As a first attempt to fix a connection issue, you can restart the LogMeIn host service on the remote computer.

1. Open the Run dialog by holding down the Windows logo key and pressing the letter 'R' on your keyboard.
2. Type services.msc and click OK.
3. On the list of services, right-click LogMeIn and select Restart.
   

In some cases, you may be unable to connect to an online from either the Dashboard or Remote Control. In this case, you can restart your host as described in How do I restart a host in LogMeIn Central?

Simply sign out of LogMeIn and sign back in. If you are a Master Account Holder, you can also check whether your subscription has not expired. See How to View or Change Contact/Billing Information.

You must go to the remote computer that you want to access and do the following:

1. Open LogMeIn Control Panel either from the system tray or from the Windows menu.
2. Go to Options > Preferences > Security tab.
3. At the bottom of the page, check if any IP addresses are blocked and unblock those.
4. Click OK.

To update the software:

1. From the host computer, open the LogMeIn Control Panel
2. Click About.
3. Click Check for Updates.

The host will update to the most recent available version of the host software.

If the date and time settings of your computer are incorrect, the host may show as Enabled and Online in your system tray, but as Offline in your account. In this case, you receive an Error 13 while trying to connect to a remote computer.

To change the date and time of your system, click the clock on your Windows system tray or on your Mac menu bar. On Windows, do the following:

See Why does my computer show as Offline in LogMeIn Central?

Make sure the host software is not being blocked by a firewall on the host computer. You will need to allow the host software to make connections in the firewall rules. For details, see LogMeIn Central and Firewalls.

You may encounter connection issues if your proxy is not configured to work with the host software.

Follow the steps to fix problems with your DNS resolving our IP Address.

On Windows 7 and newer:

1. Open the Run dialog. (Press the Windows key and the R key at the same time.)
2. Type cmd and click OK.
3. In the command prompt, type ipconfig /flushdns and press the Enter key.

On Mac OS X:

1. Open Utilities > Terminal.
2. Type dscacheutil -flushcache and press the Enter key.

You may encounter connectivity issues when using GoTo products with OpenDNS. This is due to OpenDNS categorizing GoTo domains as a proxy/anonymizer. GoTo support is unable to provide further assistance with this issue. Please visit http://www.opendns.com/ for more information configuring OpenDNS.

To resolve IP mismatch issues behind an internet load balancer or a reverse proxy, follow these steps.

1. Copy this text:

   Windows Registry Editor Version 5.00
   [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\Net]
   "BrokenProxy"=dword:00000000

2. Save it in Notepad or a similar editor on the host computer as IP Mismatch.txt.
3. Rename the file IPMismatch.reg. You may be asked to confirm that you want change the file extension from .txt to .reg. Confirm the change.
4. Double click the file and confirm that you want to import the file into the registry.

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