Cancel my LogMeIn Central subscription

This guide explains how to cancel your LogMeIn Central subscription and outlines important steps to take before cancellation.

This guide covers the process of canceling your subscription for all GoTo products except for the following:

Canceling a subscription will turn off your plan’s auto-renewal so it doesn’t renew at the end of the plan term, but your subscription will remain active until the term end date.

For example, if you have an annual contract and you choose to cancel six months into your contract, canceling will turn off auto-renewal once your contract ends, but your plan will stay active for the remaining 6 months until that end date is reached.

Important: GoTo has an official no-refund policy, so you will not be issued a refund for canceling your subscription early.

Before canceling your subscription

Before you cancel your subscription and reach the end of your plan term, we recommend you do the following first:

Ensure you don’t have any outstanding balances left on your account. Unpaid and overdue invoices may block you from canceling your subscription.
Verify if you signed a set-term contract or a month-to-month agreement. If you have a contract, verify the contract’s set cancellation terms, any licensing constraints, and it's end date.
Back up or transfer any necessary data, including user data.

Important: Once you cancel your subscription and reach the end of your plan term, you will lose access to all data associated with that product subscription. This data will be deleted from our servers 90 days after the plan term ends and you will not be able to retrieve that data, even if you reactivate your subscription.

Contact support to cancel

Before you begin: You must be a billing admin or Master Account Holder to perform this task.

If you have a set-term contract with GoTo (for example, a 15-month contract), you must call at least 30 days prior to your contract’s renewal date to avoid being charged for an additional term.

To cancel your subscription, select Contact support to the right of this article.

For a smoother experience, be prepared with the following info ahead of calling support:

Your account ID
The billing admin's or Master Account Holder's email address
The last four digits and billing address of the payment method used in your account
The product(s) you want to cancel

Frequently Asked Questions (FAQs)

Why can’t I cancel my subscription online?

There are several reasons why you might not be able to cancel your subscription in GoTo Admin:

You are not a billing admin for your account.
Cancellation isn’t available in GoTo Admin for your product subscription.
You may have outstanding balances on your account blocking you from canceling online. You can check if you have outstanding balances in GoTo Admin by going to Billing > Payments due or Invoices > Open invoices.

Can I cancel my subscription midway through my contracted term?

Yes, you can cancel your subscription at any time. However, you will still be charged for the remaining time left on your subscription plan per the Terms of Service.

For example, if you have a monthly subscription and you cancel halfway through the month, you will still be billed for the entire month, and your subscription will remain active until the end of the month.

If you have a set-term contract (let’s say a 15-month contract), and you cancel with three months remaining on your contract, you will still be charged for the remaining three months. Your contract will also remain active until the original contract end-date.

Will I get a refund if I cancel before my contract is up?

No. GoTo has an official no-refund policy, so you will not receive a refund if you want to cancel your subscription before the end of your plan term.

How do I confirm that my subscription is canceled in GoTo Admin?

If you have a contract with GoTo, you will receive email confirmation that your subscription was canceled.

For non-contract users in GoTo Admin, you can verify a subscription is canceled in one of two ways depending on your billing experience:

Go to Billing > Subscriptions > Expired. You can find inactive subscriptions you've cancelled on this page.
Canceled products will appear under the Discover other GoTo products from Billing > Subscriptions.

What happens once I cancel my subscription?

You will lose access to all data associated with that product subscription. This data will be deleted from our servers six months after the effective cancellation date and you will not be able to retrieve that data, even if you reactivate your subscription.

How do I modify my subscription instead of canceling?

If you want to modify your subscription by downgrading your plan or removing an add-on, you'll need to contact support. However, you can purchase additional licenses, add-ons, or devices in GoTo Admin from Billing > Subscriptions > Manage subscription.

How do I delete my account data once I cancel my subscription?

Canceling your subscription will not delete any of your user or account data. However, GoTo is GDPR compliant so if you'd like to enable data privacy by having your account info deleted, visit Privacy: Questions and Requests to learn more.